* Process moderate to high levels of consumer inquiries via telephone, chat and e-mail correspondence - 40-80 phone calls per day

* Provide accurate information regarding product features, specifications and recommended uses of Columbia Sportswear and Sorel apparel and footwear.

* Provide information on where to purchase garments using internal product locating applications in addition to various consumer inquiries.

* Display a positive attitude toward the Consumer Services Team by maintaining professionalism, respect, courtesy, and support to others.

* Positive and maintain open lines of communication with all Columbia Sportswear management, staff, and other departments in order to contribute to the smooth flow of information and efficient operation of the organization.

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