Our Client, a Building Technology and Software Services company, is looking for a Customer Support Specialist for their Marinette, WI location. Responsibilities: + As a Customer Support Specialist, you will be in the office 5 days per week supporting the US, Canada, and Latin America and hours will vary depending on what region you will be supporting. CSR will execute all administrative tasks relating to the Client Fire Suppression parts and product and positively interact with customers both verbally and written. + Handle customer complaints + Review and close disputes with collections team. + Follow up and coordinate internal resolution to customer complaints + Handle RMAs/credits + Manage cases in Salesforce.com Requirements: + Problem solving skills + Proactive mindset + Agile – work in fast paced environment with quickly changing priorities + Ability to manage tasks effectively + Active Listening skills + CRM experience with Salesforce.com, SAP and JD Edwards + Attention to detail + Proficiency with Microsoft Office Suite + Bilingual skills a plus Why Should You Apply? + Health Benefits + Referral Program + Excellent growth and advancement opportunities As an equal opportunity employer, ICONMA provides an employment environment that supports and encourages the abilities of all persons without regard to race, color, religion, gender, sexual orientation, gender identity or express, ethnicity, national origin, age, disability status, political affiliation, genetics, marital status, protected veteran status, or any other characteristic protected by federal, state, or local laws. #alljobs