Description Aside from the job description can you provide an overview of what a day for this contractor will look like? Team members will work action on employee inquiries of all kinds using our ticketing system. They will be expected to be available to accept calls and live chats during the day so that they can interact with employees live. Please rank your preferred top skill sets: Customer Service Workday Ticketing systems Must have skills: Customer Service Empathy Adaptability Teachable skills: Workday Peopleforce ______________________________ The Employee Success Specialist is a member of the Employee Success Shared Services team and has an exciting opportunity to help design and build a global shared services HR delivery mode. Responsibilities include but are not limited to: initial point of contact for employees regarding questions related to HR policies programs practices or to resolve issues own data auditing and integrity and act as the primary point of contact to our partner groups such as Payroll and IT. Experience working in an HR shared services organization is ideal as we are embarking on an initiative to create a better employee experience that will change how Employee Success delivers solutions. The successful candidate should also have strong organizational skills with a high attention to detail outstanding time management and communication skills a commitment to exceptional customer support and the ability to build relationships at every level of the organization. This person must be comfortable dealing with highly sensitive and confidential matters. Our ideal candidate enjoys working in dynamic and high-growth environments and is experienced in supporting a variety of HR disciplines. Responsibilities: Partner with Employee Success Business Partners ESBPs to deliver a delightful employee experience to their assigned business unit. Facilitate administrative aspects of employee onboarding including new hire paperwork completion answering general questions and ensuring all new hires experience a smooth transition. Assist employees to resolve issues regarding benefits compensation immigration and some employee relations by providing needed information or escalating in accordance with defined processes. Record and track all customer interactions using case management tool. Follow through to ensure case is resolved and closed appropriately and satisfactorily. Maintain appropriate level of process program and policy knowledge in order to assist employees. Own data integrity of all employee activity including auditing new hire information and employee changes. Provide continuous feedback to peers management and partners about trends processes and opportunities for improvement. Provide operating procedures and online file creation and maintenance as needed. Conduct system testing support as needed. Respond to employment verifications not provided by outsourced provider. Ensure compliance with SOX processes and support internal and external audits in this area. Required education skills experience and abilities: Bachelor's degree in an HR discipline or minimum of 1 year work experience in an HR service environment. Exceptional problem solving skills with passion for data integrity process definition and continuous learning. Excellent verbal and written communication skills: concise articulate and confident. Outstanding listening skills with ability to navigate and consult with employees through personal and sometimes difficult circumstances. Ability to diagnose a problem and lead correction efforts through effective communication and efficient execution. Comfortable with a high-paced environment with competing priorities. Drives results and is solutions-oriented. Ability to maintain confidentiality in all aspects of job responsibilities. Outstanding project management skills including ownership over planning tracking and communicating project status/results. Exceptional time management organizational prioritization and follow-up skills. Places high priority on data integrity and security confidentiality. Able to build credibility with both individual contributors and the executive staff. Work effectively in a team environment. Proficient in Word Excel PowerPoint Google Docs. Thirst for growth and ability to drive process improvements utilizing technology. Experience with employment laws and practices for the region they support. Desired skills experience and abilities: Experience with global HR Systems Workday ADP. Experience working across multiple disciplines and geographies in HR. Skills customer service, customer support, workday, troubleshooting Top Skills Details customer service,customer support,workday,troubleshooting Additional Skills & Qualifications see above Experience Level Entry Level Pay and Benefits The pay range for this position is $18.00 - $20.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: • Medical, dental & vision• Critical Illness, Accident, and Hospital• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available• Life Insurance (Voluntary Life & AD&D for the employee and dependents)• Short and long-term disability• Health Spending Account (HSA)• Transportation benefits• Employee Assistance Program• Time Off/Leave (PTO, Vacation or Sick Leave) Workplace Type This is a hybrid position in Indianapolis,IN. Application Deadline This position is anticipated to close on Feb 7, 2025. About TEKsystems: We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.