Position Description: Customer Support Staff 1
Location: Charlotte, NC
Reports to: Customer Support Manager

Summary:
The Customer Support Staff 1 (CSS1) position will be responsible for providing exceptional customer service by addressing and resolving basic customer inquiries and issues. This entry-level position is ideal for individuals who are enthusiastic about helping others and eager to start a career in customer support. You will interact with customers through various channels and ensure their needs are met in a professional and efficient manner. You will need to be able to engage with customers at an entry level, in the learning phase of understanding our customers and products, and then learn when to escalate when unfamiliar with the situation or customer request.

Responsibilities: Respond to customer inquiries via phone, email, chat, or other communication channels. Provide accurate information regarding products, services, and company policies. Resolve basic issues related to orders, accounts, or services efficiently. Provide strategic, responsive, and reliable service to customers. Identify and escalate complex issues to higher-level support or appropriate departments as needed. Ensure that customer issues are resolved to their satisfaction and follow up as necessary. Work closely with production and warehouse teams giving guidance and prioritization to meet customers’ requirements. Work with procurement and logistics departments to ensure communication of the most up-to-date information to our customers. Act as the voice of the customer internally.
Required Skills: Degree preferred in marketing, supply chain, or international business. Previous experience in customer service or a related field is advantageous but not required. Strong organization, prioritization, and problem-solving skills. Ability to work well in a fast-paced, collaborative environment. Strong understanding of Microsoft Office programs. Excellent analytical, communication, and presentation skills. Positive attitude and must work well in a team environment. Strong problem-solving abilities and attention to detail. Ability to multitask and manage time effectively Ability to interface with all levels of any organization, especially with our customers. Benefits: Competitive salary and performance-based incentives. Health, dental, and vision insurance. Paid time off and holidays. Opportunities for career growth and professional development

System One, and its subsidiaries including Joulé, ALTA IT Services, CM Access, and Mountain Ltd., are leaders in delivering outsourced services and workforce solutions across North America. We help clients get work done more efficiently and economically, without compromising quality. System One not only serves as a valued partner for our clients, but we offer eligible employees health and welfare benefits coverage options including medical, dental, vision, spending accounts, life insurance, voluntary plans, as well as participation in a 401(k) plan.

System One is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, age, national origin, disability, family care or medical leave status, genetic information, veteran status, marital status, or any other characteristic protected by applicable federal, state, or local law.