Sauna360 Inc., a globally focused leader in the sauna and steam bath industry and a Watkins Wellness Company, has an opening for a Customer Support Technician. This role troubleshoots over the phone, through email, and in the workshop, the installation and repairs of our sauna and steam heaters, generators, and app connections with electricians, plumbers, and homeowners. Wage ranges between $20-$24 per hour, depending upon experience.

Skills needed to be successful in this role:

Technical degree in electrical or electro-mechanical science or equivalent experience, we talk to licensed professionals and homeowners that we need to understand how to keep them safe when working with electricity.Two years of experience repairing, installing, and supporting high and low-voltage equipment, we not only support remotely but also do warranty repair services.Great attitude, aptitude, and excellent customer service are just as important as experience, we deal with people who are frustrated that they can't figure it out themselves and they need a friendly and understanding voice to help them.Ability to effectively interact, make a decision and problem solve, our job is to solve the customer's problem, we do this all day long.Computer savvy, we work with several software programs for looking up schematics, documenting calls, and updating part numbers.Organization: you can deal with several customers in a day, and one or all require follow-up. Keeping digital records of calls and emails and communicating with the team updates for ongoing issues is imperative for good customer service.

Company: Watkins Manufacturing

Shift 1 - 10 (United States of America)Full time

Watkins (the “Company”) is an equal opportunity employer and we want to have the best available persons in every job. The Company makes employment decisions only based on merit. It is the Company’s policy to prohibit discrimination in any employment opportunity (including but not limited to recruitment, employment, promotion, salary increases, benefits, termination and all other terms and conditions of employment) based on race, color, sex, sexual orientation, gender, gender identity, gender expression, genetic information, pregnancy, religious creed, national origin, ancestry, age, physical/mental disability, medical condition, marital/domestic partner status, military and veteran status, height, weight or any other such characteristic protected by federal, state or local law. The Company is committed to complying with all applicable laws providing equal employment opportunities. This commitment applies to all persons involved in the operations of the Company regardless of where the employee is located and prohibits unlawful discrimination by any employee of the Company.

Watkins is an E-Verify employer. E-Verify is an Internet based system operated by the Department of Homeland Security (DHS) in partnership with the Social Security Administration (SSA) that allows participating employers to electronically verify the employment eligibility of their newly hired employees in the United States. Please click on the following links for more information.

E-Verify Participation Poster: English & Spanish
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