JLL empowers you to shape a brighter way.  

Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people  and empowering them to  thrive, grow meaningful careers and to find a place where they belong.  Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.   

Role: 

We are seeking a Customer Support for our client-dedicated team. This person will provide support to EMEA Shared Service Center (SSC) Team. Customer Support with German works closely with Client representatives and supports the property management team in Berlin working for our Client in managing the commute benefit program. 
 

Responsibilities: 

Management of employee data collected in the context of local public transport 

Execution of employee registration and deregistration, changes to customer data as well as final clarification of invoice inquiries and payment processing up to the conclusion of the contracts 

Maintenance of the contracts 

Preparation of a monthly report form with the performance team 

Control of invoices and processing of incoming and outgoing mails 

Support and cover other team services as required, such as courier services, site inspections, and one-off administrative tasks 

Handling of incoming complaints 

Supplier management and communication with the transport company 

Communication and information to employees 

Requirements: 

Fluent German and the ability to communicate in English 

Experience in customer service, call center or debt collection 

Office or data entry experience 

Ability to multitask and work in a fast-paced environment 

MS skills 

Outstanding customer service skills with the ability and confidence in communicating to customers at all levels, both written and verbal. 

Strong problem-solving skills 

Attention to detail. 

work from the office 3 days a week require

What we offer:

Contract of employment

Benefits package (private healthcare, cafeteria system, life insurance)

Long-term career growth opportunities

Training and development programs to enhance your skills

Location:

If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements.  We’re interested in getting to know you and what you bring to the table!

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Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities.  If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process –  you may contact us at Accommodation Requests. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.