Customer Svc Associate Job ID 197082 Posted 10-Dec-2024 Service line GWS Segment Role type Full-time Areas of Interest Customer Service Location(s) Makati City - National Capital Region - Philippines **About the Role:** As a CBRE Customer Service Associate, you will guide the team responsible for assigning tasks related to resolving complex day-to-day and escalated issues. This job is part of the Call Center job function. They are responsible for providing end-to-end support to resolve customer inquiries or concerns. **What You’ll Do:** + Generates and dispatches service request work orders for completion by vendors or technicians. + Consistently provides a positive, all-inclusive customer experience by “owning” every customer experience focusing on and driving toward superior customer service + Consistently shows commitment toward achieving key performance indicators + Uses critical thinking to solve problems, provide guidance and find solutions for multiple customers + Documents client maintenance issues accurately in a timely and professional manner + Communicates with service providers and client locations to ensure work order status and quotes are accurate + Maintains a positive attitude with peers and while taking accountability for actions + Follows established guidelines for operating procedures, quality, and productivity + Effectively responds to and follows through on commitments with a focus on quick turnaround + Builds a proven track record and reputation for achieving results through an emphasis on detail and follow through **What You’ll Need:** + High School Diploma or GED with 3-4 years of job-related experience. + Minimum two years of related experience. + A comprehensive understanding of a range of processes, procedures, systems, and concepts within own job function is required. + Ability to evaluate and communicate unusual and/or complex content in a concise and logical way. + In-depth knowledge of Microsoft Office products. Examples include Word, Excel, Outlook, etc. + Organizational skills with an advanced inquisitive mindset. + Advanced math skills. Ability to calculate advanced figures such as percentages, discounts, and markups. + Dispatching, order processing, customer service or related experience preferred CBRE, Inc. is an Equal Opportunity and Affirmative Action Employer (Women/Minorities/Persons with Disabilities/US Veterans)