Job Description

The Customer Service Representative provides the best patient experience by coordinating patient greetings, registration, scheduling and check out activities by using excellent customer service skills. Organizes all office duties to maximize the office efficiencies to meet the mission and vision of the organization. Demonstrates extensive knowledge of excellent customer service, computer and communication skills. Has a successful record of adding value to organizations through the proactive analysis and resolution of potential bottlenecks that may negatively affect the organization.  Possesses superior communication skills, demonstrate the ability to work in a team environment, and be able to effectively direct front and back-end work processes and personnel toward a common goal.

Education: 

High School Diploma or equivalency required.Success completion of formal training in medical assistant program or business school preferred.

Experience: 

Previous experience in health care or customer service-oriented industry with at least one year experience in a healthcare customer service role preferred.

Licensure & Certifications:

CPR Certification required within 3 months of hire.

General Responsibilities: 

Complete all tasks necessary to check patients in and out including but not limited to verifying patient information, securing payment, posting charges and payments and completing daily reconciliations.Greet all patients in person and via telephone in a prompt, courteous manner. Identify and make arrangements for any patient with a language barrier. Take messages when appropriate and provides all necessary information. Complete reminder calls and follow up calls as necessary.Operate and efficiently use the practice management software.Commitment to Purpose and Community Cares Standards of Behavior - Demonstrates a commitment to the organization's mission, vision and values supporting organizational decisions and behaviors. Contributes to the development and implementation of systems and processes ensuring strategic goal attainment. Actively participates, models and supports work aligned with the five pillars (Quality, Service, People, Finance, and Growth). Actively participates, models, and supports positive behaviors and transparent communications.Developing Expertise - Takes action to continue to develop and acquire new expertise that is of increasing value to the organizationRelationships, Conversation and Collaboration - Works as part of a team with others, and shows respect and values diversity toward others.Service Orientation - Demonstrates efforts to discovering, meeting and advocating for the customer's needs. Actively participates to improve the patient experience.Excellence Orientation - Takes actions to continually improve quality and safety in daily work. Actively participates in improving work processes to meet and exceed customer requirements. Identifies opportunities for improvement based on process observation, outcome measures, and feedback from patients and other customers. Reports errors in a timely and appropriate manner. Takes initiative and is accountable for areas of responsibility meeting regulatory requirements including but not limited to maintaining annual TB testing, completing annual mandatories, and maintaining current registration/certification/licensures as appropriate to position requirements.Problem Solving - The ability to understand a situation by breaking it apart into smaller pieces or tracing the implications in a step-by-step way.Initiative - The identification of a problem, obstacle, or opportunity and proactively taking action to address current or future problems/opportunities.Impact and Influence - The ability to persuade, convince, influence, or impress others (individuals or groups) in order to get them to go along with or to support one's opinion or position. The key is to understand others, since Impact and Influence is based on the desire to have a specific impact or effect on others.Organizational Awareness - The ability to understand and learn the influence relationships in one's own organization or in other organizations (e.g., key stakeholders, suppliers, etc.). This includes the ability to identify who the real decision makers are; the individuals who can influence them; and to predict how new events or situations will affect individuals and groups within the organization.