The Enterprise Technology (ET) Experience Center is seeking a Customer Service Specialist - Financial Aid. This position serves as the primary contact for customer concerns/inquiries on such subjects as financial aid eligibility, processing requirements, student business services policies and procedures, balance inquiries and issues related to the overall financial services profile of the student at ASU, while communicating to both external and internal customers in a professional manner.

As with everyone on the ET team, our intentional focus on diversity, equity, inclusion and belonging as well as culture and communications are core responsibilities in this role. With an increased emphasis on authenticity, compassion, and inclusivity, this position strives to embody and advance our culture. 

What’s in it for you:

Arizona State University offers a comprehensive benefits package that includes valuable employee benefits to enhance the total compensation of its staff. This package includes: (Click here to explore options.)

Opportunity to obtain NASFAA courses to obtain Certified Financial Aid Administrator credentialsASU Tuition Reduction Program for staff members, their spouses, and dependents, available on day one.Low-cost health, dental, vision, and life insurance benefits available on day one.Retirement program designed to promote long-term savings and provide income upon retirement.Paid time for volunteer and professional development.Wellness program for preventative health education and screenings. Disability and leave program for income protection. Employee assistance for free and confidential behavioral health services.

Flexible work options may be available after successfully completing the initial 90- day training period.

Alternative work schedules can include four, 10-hour workdays in a workweek; a nine-day, 80-hour schedule over two workweeks for exempt employees only; and staggered start and stop times.Hybrid work is an arrangement where employees spend a minimum of 60% of their regular workweek at their primary ASU work location. Dean or vice president-level approval is required.

Days and Schedules: Sunday to Wednesday 9:00pm-8:00am. Position may be eligible for shift differential.

Full-TimeASU conducts pre-employment screening for all positions which includes a criminal background check, verification of work history, academic credentials, licenses, and certifications. Employment is contingent upon successful passing of the background check.Open

Activities are performed in an environmentally controlled office setting subject to extended periods of sitting, standing and walking; frequent physical demands may include stooping, bending and reaching.

One-two years’ experience in a customer service environment and experience in a frontline customer service environment OR any equivalent combination of experience and/or education from which comparable knowledge, skills and abilities have been achieved.

This is not a grant funded position and is not contingent on future grant funding.