Customer Svc Sr Coordinator - Second Shift Job ID 187471 Posted 03-Oct-2024 Service line GWS Segment Role type Full-time Areas of Interest Customer Service, Engineering/Maintenance Location(s) Greenville - Texas - United States of America **About the Role:** As a CBRE Customer Service Senior Coordinator, you will provide high-level information and resolve complex day to-day and escalated issues in response to inquiries about products and services. This job is part of the Call Center job function. They are responsible for providing end-to-end support to resolve customer inquiries or concerns. Shift: M-F 1:30-10:00pm **What You’ll Do:** + Answer incoming service requests, via phone, chat, email & online requests. Respond to customer inquiries and concerns. Escalate, as necessary. + Generate, distribute, and follow up on service request work orders for completion. + Schedule meetings and coordinate coordination as needed. + Update company systems, customer service databases, and spreadsheets. + Contact customers for updated information, as necessary. + Gather and evaluate data for various ad hoc reports. + Provide technical guidance and training to coordinators. + Lead by example and model behaviors that are consistent with CBRE RISE values. Guide team through the application of basic knowledge. + Recognize and solve typical and atypical problems that can occur in own work area without supervisory approval. + Impact team through the quality of the services or information provided. + Evaluate and select solutions from established options. + Follow standardized procedures and practices and receive regular but moderate supervision and guidance. **What You’ll Need:** + High School Diploma or GED with 2-3 years of job-related experience. + An established understanding of work routines and standards and applying skills and knowledge in a range of processes, procedures, and systems are required. + Requires intermediate problem-solving skills with the capacity to review and select solutions from available options without supervisory approval. + Ability to explain detailed and complicated information within the team in a clear and concise manner. + Advanced knowledge of Microsoft Office products. Examples include Word, Excel, Outlook, etc. + Strong organizational skills with a robust inquisitive mindset. 2 + General math skills. Ability to calculate advanced figures such as percentages, discounts, and markups. or complicated information within the team. **Why CBRE?** + Career Advancement after the 6-month mark! + Access to a diverse network of industry experts and resources for continuous learning and skill enhancement. + Competitive compensation and benefits packages, including health insurance, retirement plans, and other perks. Disclaimers + Applicants must be currently authorized to work in the United States without the need for visa sponsorship now or in the future **Equal Employment Opportunity:** CBRE is an equal opportunity employer that values diversity. We have a long-standing commitment to providing equal employment opportunity to all qualified applicants regardless of race, color, religion, national origin, sex, sexual orientation, gender identity, pregnancy, age, citizenship, marital status, disability, veteran status, political belief, or any other basis protected by applicable law. **Candidate Accommodations:** CBRE values the differences of all current and prospective employees and recognizes how every employee contributes to our company’s success. CBRE provides reasonable accommodations in job application procedures for individuals with disabilities. If you require assistance due to a disability in the application or recruitment process, please submit a request via email at recruitingaccommodations@cbre.com or via telephone at +1 866 225 3099 (U.S.) and +1 866 388 4346 (Canada). **NOTE:** Some, but not all, of our positions may have an additional requirement to comply with COVID-19 health and safety protocols, including COVID-19 vaccination proof and/or rigorous testing. If you have questions about the requirement(s) for this position, please inform your Recruiter. CBRE, Inc. is an Equal Opportunity and Affirmative Action Employer (Women/Minorities/Persons with Disabilities/US Veterans)