CUSTOMER SVCS REP
NATIONAL SUPPORT CTR
Responsibilities The Client Relations Coordinator II will provide administrative support with reactive mid-level direct client contact focused on answering standard/routine questions and administrative tasks. Essential Duties and Responsibilities include the following. Responsible for providing support to MHO clients by responding to routine customer questions/concerns regarding system functions; triage to appropriate level of customer support. Monitor client participation/compliance; send standardized communications to clients regarding participation rate, upcoming deadlines, system updates. Coordinates new client set-up processes. Coordinate with internal resources to deliver on projects and support needs; Ensure correct and timely posting of reports. Respond to customer questions/concerns; Maintain and distribute collateral and resource materials; Provide administrative support for user groups. Maintains documentation regarding client FAQs, feedback, and recommendations for system enhancements. Provide administrative support for communication efforts regarding company news, policies and procedures, customer value, product, and service offerings. Maintain client satisfaction and retention metrics tracking within MHO client relations systems. Qualifications Educational and/or Experience College degree preferred At least two years' experience in health related and administrative fields Competencies Proficient in Microsoft Excel, Word, and Power Point Excellent interpersonal, telephone, written and customer relations skills
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