Company Description

We take care of our employees, and they take care of our customers!

Become a member of a global community! The international logistics industry is an integral piece of the global trade puzzle; we make the world go round. Global supply chain management is what we do, and at the heart of Expeditors you will find professionalism, leadership, and a friendly environment, all of which foster an innovative, customer service-based approach to logistics. Expeditors is a global logistics company headquartered in Seattle, Washington. As a Fortune 500 company, we employ over 19,000 trained professionals in a worldwide network of over 350+ locations across six continents. Expeditors satisfies the increasingly sophisticated needs of international trade through customized solutions and seamless, integrated information systems.

Our Mission

We recruit, train, and retain the very best logistics and technical experts the world over. We love to promote from within - more than 50 percent of our employees have been at Expeditors for five years or more. Our high retention rate is influenced by a unique compensation program for positions that are more than just jobs - they're chances to grow, do what you love and build a career with us!

Job Description

PURPOSE:

Support the department strategy on a local levelOffer best in class customer service

SUMMARY DESCRIPTION:

Ensure the proper and timely billing of customs operations, while providing an exceptional customer service within the Customs Brokerage department.

AGENT CORE COMPETENCIES 

Timely and Accurate Billing and Accounting 

Invoice customers the expected charges timely and accurately and according to Expeditors and customer requirements.Properly provisions service provider charges to avoid reserves.Follows proper credit approval processes to minimize risk and protect the company. 

Timely and Accurate Data Entry 

Ensures accurate and timely data entry into our operational systems according to Expeditors' operational procedures and customer requirements.Monitors exception reports for quick data integrity resolution. 

Timely and Accurate Shipment Processing 

Ensures smooth and timely freight process flow according to Expeditors' operational procedures.Follows customer's standard operating procedures and proactively notifies customers of any issues.Consistently meets KPI standards, as per company's procedures. 

Responsibilities: 

Ensure accurate and timely invoicing to our customersEnsure data integrity entry into our invoice/operating system.Understand and follows Expeditors credit policy.Ensure invoices are sent out daily to customers and based on their requirements (Email/FTP/EDI/Payment Center)Use Brokerage Workflow to monitor status on daily basisUnderstand all the elements of the import and export customs OPS (Operational Performance Standards) and correctly interpret this information to fulfill our customers’ instructions and expectations.Ensure customer SOP’s are up to date and all interested parties understand proper billing proceduresEnsure accurate and timely data entry into our operating system.Ensure billing exceptions are documented and followed up timely.Verify documents received for Import and Export customs purposes are compliant and correct.Review vendor shipment documentation for rate accuracyClean up billing report on daily basisTimely investigation and resolution of open AR (Accounts Receivable) disputesEnsure compliance at all times to regulations. This includes internal policies and procedures such as Operational Process Standards (OPS) and external government regulations or customer policies / requirements.Follow up on branch import open provisions (BNP debits/BNP credits).Address financial root causes and help implement sustainable solutionsUnderstand department process flow, constantly looking for areas of improved efficiency.Overseas communications, timely responses to emails and requests (internal and external)Escalation of problems to Management when necessaryMeets company standards of 52 hours training per year per employee.Complete mandatory training when required.Promote compliance in diligently following all company policies and regulations and performing the task at hand with outstanding integrity and pride.Adhere to the company’s 10 cultural attributes:  Appearance, Attitude, Confidence, Curiosity, Excellence, Integrity, Pride, Resolute, Sense of Humor, and Visionary.

QualificationsMinimum of 1-2 years of experience in a similar positionGood knowledge of customs brokerage process and system essentialGeneral knowledge of accounting principles Basic understanding of IncotermsStrong interpersonal and communication skills, ability to communicate at all levels written and oralCritical thinking and problem solving skillsCustomer service orientedStrong time management skills and high attention to detailPro-active, strong organizational skills, ability to manage multiple priorities effectivelyGood computer skills (Excel, Word, PowerPoint, Outlook)English and Spanish fluency

Additional Information

Expeditors ofrece excelentes beneficios:

VacacionesIMSSSeguro de Gastos Medicos MayoresSeguro de VidaPrograma de Entrenamiento y Desarrollo Profesional