Provide and maintain effective customer service by communicating and assisting with resolving issues regarding a client’s shipment(s). Arrange and monitor traffic responsibilities, by sending delivery orders and communicating with trucking companies. Interact with management and personnel to meet day to day responsibilities. Responsibilities: + Process Customs brokerage for air, truck, and ocean shipments and other modes of arrival into the USA. + Receive, review, and process import documentation from overseas agents/clients. + Secure arrival information from various modes of arrival (air, ocean, truck, rail, mail and/or passenger). + Data entry and processing of various clients import shipment(s) via related documentation received and presentation to U.S. Customs and/or other participating Government Agencies. + Classify imported goods with appropriate HTS (harmonized tariff schedule) over broad range of commodities and special exception/exclusions for appropriate duty application. + Update shipment status daily and enter notes in Cargowise system. + Follow through on Customs matters and immediate resolution of problems that might occur. + Respond to client inquiries and inter-company inquiries in a prompt and timely manner. + Process remote filings (RLF). + Submit payment to steam ship lines and send out endorsed original bill of ladings when required. + Invoicing files within 48 hours of shipment release. + Scanning documents into Cargowise system shipment files. + Send out delivery order and supporting documentation to assigned trucker(s). + Communicate with trucker(s) when cargo is available or if there is an issue with a shipment. + Resolve issues with pick up of cargo at locations and relay to the client(s) accordingly and in a timely manner. + Secure aggressive cost for maximum profitability, while satisfying client’s requirements. + Adhere to all domestic and international shipping regulations. + Secure and post vendor invoice to payables in shipment file. + Performs other related duties and projects as requested or assigned by manager. Requirements + High School diploma or equivalent + A minimum of 2 years of relatable work experience in freight forwarding and customs brokerage industry + Exceptional customer-service communication skills (both verbal and written) + Must be able to multi-task and work in a high pressure environment + Strong attention to details and organizational skills + Upholds a high level of discretion and confidentiality + Must be a team player and able to work independently, by being proactive and having a flexible attitude. + Proficient in Windows and Office Suite + Experience working with Cargowise is a plus + Customs Brokerage license is a plus John A. Steer Company is an Equal Opportunity Employer