At eBay, we're more than a global ecommerce leader — we’re changing the way the world shops and sells. Our platform empowers millions of buyers and sellers in more than 190 markets around the world. We’re committed to pushing boundaries and leaving our mark as we reinvent the future of ecommerce for enthusiasts.
Our customers are our compass, authenticity thrives, bold ideas are welcome, and everyone can bring their unique selves to work — every day. We're in this together, sustaining the future of our customers, our company, and our planet.
Join a team of passionate thinkers, innovators, and dreamers — and help us connect people and build communities to create economic opportunity for all.
**Open to all Remote/WFH GCX Markets**
Applicants of Grade 16-17 preferred.
12+ months of eBay Customer Service recommended.
This position is being hired at Grade 17.
The CVC (Customer Value Creation) P&A Specialist will be focused on driving awareness and customer growth primarily but not limited to our Parts and Accessory category. You will be responsible for driving business insights and delivering value for eBay buyers and sellers. You will engage these parties to understand their barriers to growth, handle objections and drive seller scale and use of eBay products. The insights gathered from these conversations will result in supporting a better experience on eBay and be leveraged by leadership to engage other areas of the business to improve products, experience and customer journey. The successful candidate will be able to identify and discuss opportunities for buyer and seller growth and development on site.
A drive for results is very important to the success of the team along with a high proficiency to be able to work within a busy and consistently changing environment. The teammate will be able to drive customer engagement, document insights and show high levels of organization. The ideal candidate will have an understanding of both buyer and seller journey on site.
What you will accomplish:
Interacting directly with eBay Motors Sellers on the phone to understand their business, bring them up to speed on new trading (promotional) opportunities and onboard them to participate in those opportunities.
Understand and share the benefits coupon participation might have for sellers, including boost of insight to their items, inclusion in eBay promotional marketing, better sales history, competitive advantage over competing sellers, etc.
Be a good negotiator with the ability to realize the value the seller has for the business and adjust the share of subsidy offered.
Ability to tailor the script to different seller groups to ensure the sellers feel understood and supported and not pushed into participation in events
Know or able to learn the coupon app in Hive (how to add sellers, set or change coupon share, check former coupon participation and success, send the contract, etc.)
Conduct various seller outreach to gather and document business and market insights
Facilitate feedback loops with direct contacts or surveys between sellers, leadership and internal teams to drive continuous improvement of platform and customer experience
Display initiative to seek additional responsibilities and tasks to achieve core team goals
Achieve core metrics including, but not limited to, productivity, success rate and efficiency
Ensure all information related to seller issues is logged, supervised and reported
Support GCX callback tracker queries for our partners
Maintain relationships with our sellers engaged to build trust
Perform data entry tasks and complete weekly admin tasks
What you will bring:
A Self-starter, driven, motivated, proactive in your mind set and disciplined
You have a growth and target attitude with a detail orientated nature
Resilient through change and show a positive attitude
Ability to track insights in an organized manner
Very familiar with the eBay site, user experience and business criteria
Excellent at building positive relationships and enjoy networking
Strong in presentation and interpersonal skills with both management and customers
Great at problem solving and flexible in your approach
Strong experience within a customer service, client relationship management environment or degree/educational equivalent
Sales experience beneficial
Strong eye for business
Role Competencies
Self-Motivated
Time Management
Decision Quality
Dealing with Ambiguity
Drive for results
Core Behavioral Competencies
Customer Focus
Problem Solving
Attention to Detail
Organization
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