At Ring, we create affordable smart security solutions designed for every home. Our creative team is looking for a seasoned and versatile copywriter to help drive creation of new and existing content routed in strategy for Ring and our affiliate partners, elevating overall customer experience in our signature neighborly voice.

We are seeking an experienced CX Copywriter who has a strong passion for the customer and their experience; and has a experience working with tech products, product launches, and educational content. Our ideal candidate is a self-starter who has successfully strategized, tested/UX researched, and launched medium- to large scale 360 campaigns affecting multiple channel content. This CX writer will work directly with content team creatives, UX research teams, Customer Support, product management, stakeholders, legal, development and QA across multiple channels including email, push, sms, app, support, and occasionally assist on marketing initiatives.

Key job responsibilities
• Concept, strategize, write, research and execute a variety of cross-channel campaigns for product, subscription, education, post setup, onboarding, and retention
• Craft a seamless user experience across all touch points (email, app, site, support, etc.) to blend technical accuracy and creativity
• Deliver inventive, easily maintainable, and scalable solutions for complex design and technical problems where product strategy may not be defined
• Independently lead campaigns and collaborate with cross-functional partners, stakeholders and go-to-market to drive consensus across teams and advocate for decisions that balance customer needs and business goals
• Partner with copywriters, designers, researchers, and product managers to create customer-focused content, continually innovate, and improve existing customer experience
• Refine and define both existing and new processes, mechanisms, and standards to drive cross-team alignment and improve efficiency
• Ability to drive toward clear solutions and balance appropriate tradeoffs between speed and quality
• Test dynamic content across email, help and app to improve conversion, engagement and better understand the mindset of customers
• Be data-driven and obsessed with understanding customers and delivering results
• Produce all copy in a neighborly, informative voice in line with brand style guidelines and consistently apply the principles of minimalism ensuring that customers get the most simplified experience
• Audit our support site to help shape and refine the overall customer experience
• Create simple, educational articles on our support site for various content

About the team
We are Ring. We believe distance shouldn’t separate us from what we care about. That’s why we are on a mission to keep people close to what’s important. As a company, we’re focused on helping our customers connect with the places, people, and things that matter most to them. Here, you’ll will be part of a fast-paced team that is passionate about delivering innovative solutions to complex problems.