**Position Snapshot** CX Lead for Confectionery Business: Nestlé UK&I Location: York, North Yorkshire (Hybrid working, 2 flexible days per week in the office) Salary up to £60,000 depending on experience + car allowance + potential bonus + generous pension scheme + 12 flexible days on top of 25 day holiday entitlement + 2 paid volunteering days + other fantastic benefits! Are you passionate about creating standout experiences that leave fantastic lasting impressions? Can you develop and implement a strategy that delivers seamless consumer interactions across every touchpoint? If so, we want to hear from you. **Position Summary** We are delighted to be recruiting for a CX Lead here at Nestlé UK&I reporting directly into our Head of CX for Nestle UK&I. This role is working across the Nestlé Confectionery portfolio to build and drive our CX strategy across every possible consumer interaction as part of our newly formed dedicated CX team. You will be working on CX omnichannel transformation, working in collaboration with a range of stakeholders across a matrix structure to develop best in class consumer experiences that deliver delight. **A little bit about us** We are the largest food and drink manufacturer globally with an unrivalled breath of categories and brands including Nescafe, KitKat, Felix, Buxton and Maggi and many more. We are hugely passionate about building brands and making a positive difference for our consumers, customers, colleagues and many stakeholders. We have also worked hard to create an exciting environment where we all feel we belong, we are the best we can be, and we win together. We want people to feel they can be themselves, dare greatly and believe their best is yet to come. **A day in the life as a CX Lead...** This really is an exciting role that will drive change and growth for Nestlé Confectionery through consumer centricity. Your key responsibilities will include: + Understand the ‘as is’ landscape for Nestlé confectionery CX capabilities and develop and implement the ‘to be’ strategy aligned to the overall business objectives. + Focus on consumer centricity for the confectionery business and help create a marketing culture that prioritises the importance of understanding the consumer experience and journey. + Collaborate with cross-functional teams to identify consumer pain points and develop innovative solutions to enhance the overall consumer journey. + Implement and monitor KPI’s and NPS to measure, adjust and improve the effectiveness of consumer experience initiatives and drive regenerative performance and growth at scale. + Stay up to date with industry trends and best practices in consumer experience management, bringing new ideas and innovative approaches in a test and learn environment. **What will make you successful?** As a key member of the CX team, your role will be crucial in driving and inspiring change across the entire market, contributing to the transformation of CX within our business. You will have ideally worked in a blend of B2C, B2B, D2C environments previously. You will be commercially minded and have excellent communication skills, whilst being able to influence and inspire cross functional teams. We are looking for you to build capability and understanding across the CX landscape whilst acting as an ambassador across our Nestlé Confectionery portfolio of brands, think KitKat, Aero, Smarties and much more. You will also: + Have the ability to influence stakeholders across all levels, be extremely adaptable and a real agent for change. + Demonstrate your ability to develop and execute consumer experience strategies across omnichannels that drive business growth. + Have effective analytical and problem-solving abilities, with a data-driven approach to decision making. + Have a proven track record of successfully managing complex projects and delivering results. + Be proficient in consumer experience measurement tools and methodologies. **What you need to know** What can we offer in return? Great benefits you’d expect from a business the size of Nestlé – in the shape of a competitive salary and benefits package, car allowance, bonus scheme, flexible working scheme, 25 days holiday plus bank holidays plus flex leave, pension scheme and a real focus on personal development and growth. Job advert posting date: 20/12/2024 Job advert closing date: 10/01/2025 At Nestlé, our values are rooted in respect. When we embrace diversity and give everyone the chance to be the best they can be, we can think in new, creative ways that grow and enhance our business. People of all gender identities, ethnically diverse individuals, people with disabilities, and members of the LGBT+ community are strongly encouraged to apply. If there is anything we can do to accommodate you to participate fully in the application process, please let us know. We take pride in championing inclusion and diversity, our people make up a number of Colleague Networks who represent different experiences and communities who hold us accountable in creating a sense of belonging for all, and our values create the conditions for us to respect the unique contribution you bring. Find out more about our Colleague Networks here: Diversity, equity and inclusion | Nestlé (nestle.co.uk) We are committed to equal opportunity for all and we may collect relevant data for monitoring purposes during our candidate registration process. Be yourself, everyone else is taken!