**Position Overview:** The Customer Experience team is looking for a summer intern to support our project management team. Customer Experience is a responsible for delivering end to end value-added services for all North America customers and stakeholders while focusing on creating a great experience. The Project Manager team supporting the Customer Experience organization leads projects driving productivity savings. Primary job responsibilities relate to process improvement initiatives, including process mapping, measuring, and analyzing process performance, conduct root cause analysis, identify improvement opportunities and implement changes. **Function Related Activities/Key Responsibilities:** + Partner with a Project Manager to lead strategic initiatives using waterfall and / or agile methodologies. + Partner with a Project Manager to lead process improvement projects: Plan, monitor, prioritize, and report on status of all projects and milestones. Lead process improvement projects from discovery and business analyses through execution and implementation. + Partner with a Project Manager to map various Customer Experience processes. Create and modify process maps to reflect both current and future states. Conduct interviews with process participants to understand workflows. Uses information gathered in interviews and process mapping software to develop process maps. Conduct validation sessions with process participants and subject matter experts. Develop and maintain process maps and facilitate their use as a tool for identifying process improvements. + Analyzes existing processes and works both independently and with teams to identify potential process improvements. Identifies process inputs and outputs, defines 'disconnects,' discusses and leads meetings on potential improvement opportunities, defines and documents suggested improvements and prioritizes areas of improvement. + Partner with a Project Manager to perform cost/benefit analyses change/impact assessments, new process designs and translates process improvements into logical system enhancements. Coordinates the implementation/execution of process improvements that have been approved. Acts as liaison and coordinates with I/T on system enhancements and projects related to process improvements. + Partner with a Project Manager to lead large scale transformations, capability initiatives, system enhancements, discovery, vendor selections, business and IT requirements gathering, user acceptance testing, role sorts, etc. **Education Requirements:** + Candidates should be currently working towards either a bachelor's or master's degree, with an expected graduation date no earlier than December 2025. + Previous project management experience + A strong understanding of business and financial acumen **Related Work Experience:** project management, business management, engineering **Functional Skills:** + analysis + project scheduling and tracking + change management + reporting **Monthly Compensation:** Undergraduate Students: $4,506 Graduate Students: $6,066 Location: Atlanta, GA **Skills:** organization We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity and/or expression, status as a veteran, and basis of disability or any other federal, state or local protected class.