Are you passionate about making sure the voice of the customer is always heard? Join Marvin as a Customer Experience Generalist and become part of a highly collaborative team of CX research, analytics, and design professionals working under the supervision of our Senior Director of Customer Experience & Design.
The CX Generalist supports two CX teams focused on research and design. Gain exposure to all aspects of the department and support the teams’ research operations and coordination needs such as research participant recruiting, scheduling and follow up, and trip planning on behalf of in-field teams. This individual will have the opportunity to participate & gain real experience in other aspects of CX Management & Design.
Highlights of your role
Support project teams by supporting research recruiting of diverse customer types. Plan, implement, and track recruiting activities including calls, emails, scheduling appointments.
Coordinate travel booking, rentals, and accommodations for in-person research events.
Provide continuous support for research operations by managing participant groups for ad-hoc research projects and longer-term customer panels.
Support CX teams with scheduling, communication, event planning, research design, execution, analysis, and deliverable creation.
You're a good fit if you have (or if you can)Ability to be professional, personable, and flexible while handling ambiguous situations and project changes
Strong communication skills and the ability to thrive in a collaborative environment
Proven track record of attention to detail, organizational skills, curiosity, and thoughtfulness
Previous experience in Customer Experience, Customer Advocacy, or Voice of the Customer Program Management preferred.
Familiarity with the manufacturing industry and/or experience in a business-to-business-to-customer (B2B2C) environment preferred.
Also want to make sure you haveBachelor's degree
3+ years of related experience such as in recruiting, sales, service, event planning, administration, personal assistant
General understanding of research operations in support of qualitative & quantitative research and recruiting research participants a plus
Proficiency in Microsoft Office (Excel, Word, PowerPoint and Outlook)
We invite you to See Yourself at MarvinFrom people to products, Marvin is committed to creating better ways of living. When you join this family-owned and -led window and door company, you belong to a community full of opportunities. You also belong to one of America's Top 20 Large Employers of 2024, according to an exclusive ranking by Forbes Magazine.
For more than 100 years, we've been designing, building, and engineering premier products. Today, in our 16 locations across North America, we manufacture Marvin's portfolio of products, which includes Infinity Replacement Windows, TruStile Doors, and Marvin Coastline brands.
Together, we live our values and enjoy a culture that feels like home. Our better living approach to benefits supports you at work and beyond. From day one, you receive health insurance, paid holidays, paid parental leave, a 401(k) retirement savings match and more! A few unique offerings include:
- $300 annual wellbeing account to spend on whatever makes you happy + healthy
- Better Living Day! (a paid day off to go have some fun)
- $$ Annual profit sharing - get rewarded for the role everyone plays in making Marvin a success
- Giving at Marvin - join coordinated volunteer opportunities
- Brighter Days Fund - financial support thanks to your colleagues and the Marvin family should you suffer a personal hardship
When you belong to the Marvin team, it's all part of the package. Apply today!
This job posting is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities of the employee. Accommodation may be made to enable an individual with a disability to perform the essential functions of the position. Any employment offer depends on completing a background check and drug screen to company standards.
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