At Wipfli, people count
The way you think makes you different. At Wipfli, we embrace that.
Our inclusive culture provides a space for everyone to have a voice. Our growing number of DEI resource groups celebrate diversity and champion awareness throughout Wipfli.
We’re also focused on helping you achieve success with balance. From hybrid schedules and flexible time off to training programs and mental wellness initiatives, we take care of our team.
If you want to be in an environment where you can grow, feed your curiosity and make a difference, Wipfli is the place for you.
Responsibilities:
Provide excellent customer service support to firm clients for Wipfli supported hardware and software issues of low to moderate complexityResolves issues in accordance with Service Desk Procedures.Reviews and maintains documentation and knowledge base as directed or indicated according to firm policies and procedures.Acquires and maintains knowledge of client systems and support policies and procedures.Records all actions, communications, and resolutions for issues being investigated in appropriate systems according to firm policies and procedures.Escalates hardware and software issues per Service Desk policy.
Qualifications:
Pursuing a degree in Cybersecurity, Information Systems, Information Technologydegree from an accredited college or university
Previous role in providing positive customer servicePrior computer system experience including Windows Operating System and knowledge of Microsoft Office productsHardware maintenance and repair skills desiredAbility to plan, prioritize, and organize work effectivelyAbility to balance many projects simultaneouslyAbility to work under pressure and time deadlinesAbility to analyze data and recommend solutionsAbility to observe, think critically, and demonstrate a rational thought process and linear thinkingAbility to know when to escalate or seek guidance on an issue or roadblock.Ability to obtain certifications or is working towards appropriate certifications.Proven written and verbal skills are very important for this positionProficient in Word, Excel, and Outlook
Wipfli is an equal opportunity/affirmative action employer. All candidates will receive consideration for employment without regards to race, creed, color, religion, national origin, sex, age, marital status, sexual orientation, gender identify, veteran status, disability, or any other characteristics protected by federal, state, or local laws.
Wipfli is committed to providing reasonable accommodations for people with disabilities. If you require a reasonable accommodation to complete an application, interview, or participate in our recruiting process, please send us an email at hr@wipfli.com
Wipfli cares about our associates and offers a variety of benefits to support their well-being. Benefit offerings include paid sick leave; access to free, confidential counseling through our Employee Assistance Program. Wipfli offers flexibility for many positions to be performed remotely; please discuss your work preferences with your recruiter during the interview process.
Damian Kauffman, from our recruiting team, will be guiding you through this process. Visit his LinkedIn page to connect!
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