D&T Help Desk Analyst Job ID 206743 Posted 24-Feb-2025 Service line Corporate Segment Role type Full-time Areas of Interest Digital & Technology/Information Technology Location(s) Makati City - National Capital Region - Philippines **About the Role:** As a CBRE Help Desk Analyst, you will be responsible for answering and documenting basic help desk calls related to specific software applications. This job is part of the D&T Support job function. They are responsible for providing technical support and solutions to internal users. **What You’ll Do:** + Provide end-user support for specific software applications. Assist with simple hardware issues. + Create new users and update user security access. + Review servers and users to ensure that the systems are operational. + Inform management of any general operational problems. + Assist with conducting system maintenance on the network. + Ensure software literature is up to date. + Have some knowledge of standard principles with limited practical experience in applying them. + Lead by example and model behaviors consistent with CBRE RISE values. + Impact the quality of own work. + Work within standardized procedures and practices to achieve objectives and meet deadlines. + Exchange straightforward information, ask questions, and check for understanding. **What You’ll Need:** + Bachelor's Degree preferred with up to 3 years of relevant experience. In lieu of a degree, a combination of experience and education will be considered. + Ability to use existing procedures to solve standard problems. + Experience with analyzing information and standard practices to make judgments. + In-depth knowledge of Microsoft Office products. Examples include Word, Excel, Outlook, etc. + Organizational skills with a strong inquisitive mindset. CBRE, Inc. is an Equal Opportunity and Affirmative Action Employer (Women/Minorities/Persons with Disabilities/US Veterans)