D&T Help Desk Anlyst
CBRE
D&T Help Desk Anlyst
Job ID
196813
Posted
09-Dec-2024
Service line
Corporate Segment
Role type
Full-time
Areas of Interest
Digital & Technology/Information Technology
Location(s)
Makati City - National Capital Region - Philippines
**About the Role:**
As a CBRE D&T Help Desk Coordinator, you will coordinate the operations and performances of the global service desk to resolve client issues effectively and efficiently.
This job is part of the D&T Support job function. They are responsible for providing technical support and solutions to internal users.
**What You’ll Do:**
+ Act as the primary contact for all non-standard service-related inquiries and escalations. Collaborate with service owners and managers to ensure timely incident resolution.
+ Perform remote or onsite troubleshooting through diagnostic techniques and pertinent questions
+ Suggest ways to improve ticket escalation processes.
+ Coordinate the process for communicating outages or emergency activities to the organization.
+ Review software literature for any software updates and upgrades
+ Direct unresolved issues to the next level of support. Follow-up and update customer status and information.
+ Provide efficient, timely, reliable, and courteous service to customers.
+ Use existing procedures to solve straightforward problems while having a limited opportunity to exercise discretion.
+ Impact through clearly defined duties, methods, and tasks are described in detail.
+ Deliver own output by following defined procedures and processes under close supervision and guidance.
**What You’ll Need:**
+ High School Diploma or GED with up to 2 years of job-related experience.
+ Ability to follow basic work routines and standards in the application of work.
+ Communication skills to exchange straightforward information.
+ Working knowledge of Microsoft Office products. Examples include Word, Excel, Outlook, etc.
+ Strong organizational skills with an inquisitive mindset.
+ Willing to work nightshift schedule
CBRE, Inc. is an Equal Opportunity and Affirmative Action Employer (Women/Minorities/Persons with Disabilities/US Veterans)
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