Makati City, PHL
8 days ago
D&T Help Desk Anlyst
D&T Help Desk Anlyst Job ID 196813 Posted 09-Dec-2024 Service line Corporate Segment Role type Full-time Areas of Interest Digital & Technology/Information Technology Location(s) Makati City - National Capital Region - Philippines **About the Role:** As a CBRE D&T Help Desk Coordinator, you will coordinate the operations and performances of the global service desk to resolve client issues effectively and efficiently. This job is part of the D&T Support job function. They are responsible for providing technical support and solutions to internal users. **What You’ll Do:** + Act as the primary contact for all non-standard service-related inquiries and escalations. Collaborate with service owners and managers to ensure timely incident resolution. + Perform remote or onsite troubleshooting through diagnostic techniques and pertinent questions + Suggest ways to improve ticket escalation processes. + Coordinate the process for communicating outages or emergency activities to the organization. + Review software literature for any software updates and upgrades + Direct unresolved issues to the next level of support. Follow-up and update customer status and information. + Provide efficient, timely, reliable, and courteous service to customers. + Use existing procedures to solve straightforward problems while having a limited opportunity to exercise discretion. + Impact through clearly defined duties, methods, and tasks are described in detail. + Deliver own output by following defined procedures and processes under close supervision and guidance. **What You’ll Need:** + High School Diploma or GED with up to 2 years of job-related experience. + Ability to follow basic work routines and standards in the application of work. + Communication skills to exchange straightforward information. + Working knowledge of Microsoft Office products. Examples include Word, Excel, Outlook, etc. + Strong organizational skills with an inquisitive mindset. + Willing to work nightshift schedule CBRE, Inc. is an Equal Opportunity and Affirmative Action Employer (Women/Minorities/Persons with Disabilities/US Veterans)
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