Job Description Responsibilities Collaborate with stakeholders to gather and document business requirements for CRM system enhancements and new implementations. Serve as a Subject Matter Expert (SME) within all aspects of CRM modules and analyze business processes. Analyze business Processes and Provide recommendations for improving the effectiveness of the company's CRM strategy. Develop detailed functional specifications and use cases to guide the development and implementation of CRM solutions. Work with the development team to ensure that solutions are aligned with business requirements and delivered on time using Agile practices. Facilitate requirements-gathering, develop user stories, process flows, use cases and assist user acceptance testing (UAT) and provide training and support to end-users. Monitor and evaluate the performance of CRM systems and recommend enhancements to improve efficiency and effectiveness. Stay up to date with industry trends and best practices in CRM systems and business analysis. Adhere to IT governance and delivery policies like change management, data retention, etc. We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com .     To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ . Skills and Requirements At least 10 years of overall business analysis experience, preferably in IT delivery/consulting Demonstrated experience working in large enterprise projects. Skill Required Proven experience as a Business Analyst, preferably with a focus on CRM systems. Strong understanding of the built-in functionality of the Dynamics 365 Sales module. Strong analytical and problem-solving skills. Excellent communication and interpersonal skills. Demonstrated ability to work well with business, technical, governance, and other organizational groups. Ability to work independently and as part of a team. Knowledge of industry best practices and processes deployed in CRM systems. Responsive, organized, and able to multi-task well. null We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal employment opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment without regard to race, color, ethnicity, religion,sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military oruniformed service member status, or any other status or characteristic protected by applicable laws, regulations, andordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request to HR@insightglobal.com.