Job description

D365 Business Central Support

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Certainly! Here's the revised Business Central Support Consultant job description with the "Why Join Us?" and "Work Environment" sections removed:

Job Title: Business Central Support Consultant (Remote)

Job Type: Full-Time, Remote
Location: Remote (Global)
Reports To: Head of IT Services / IT Manager

Job Overview:
We are seeking an experienced and detail-oriented Business Central Support Consultant to provide remote support to clients using Microsoft Dynamics 365 Business Central. In this role, you will assist clients with troubleshooting, system optimizations, configurations, and ensuring the effective use of Business Central in their day-to-day operations. As a remote consultant, you will be a key player in resolving issues, conducting system training, and guiding users through system implementations and updates.

Key Responsibilities:

* Provide remote support for clients using Microsoft Dynamics 365 Business Central, addressing any system issues, bugs, or errors.
* Troubleshoot and resolve technical issues in Business Central, ensuring minimal disruption to clients' operations.
* Guide clients on best practices for using Business Central, including setup, configuration, and customizations.
* Assist with system upgrades, patches, and maintenance, ensuring clients' environments remain current and efficient.
* Deliver end-user training and create user documentation tailored to clients' specific processes and needs.
* Configure and customize Business Central modules such as Finance, Supply Chain, Manufacturing, and Sales to fit client requirements.
* Collaborate with internal teams, such as developers and project managers, to identify system improvements and resolve technical roadblocks.
* Assist in the integration of third-party solutions with Business Central.
* Monitor client feedback and proactively recommend system optimizations or enhancements.
* Ensure high levels of customer satisfaction by providing prompt, clear, and effective communication and solutions.
* Maintain accurate records of support issues, resolutions, and client interactions in the CRM system.

Required Qualifications:

* Bachelor's degree in Information Technology, Computer Science, Business Administration, or a related field (or equivalent work experience).
* At least 3-5 years of experience providing support or consulting for Microsoft Dynamics 365 Business Central.
* Strong technical knowledge of Business Central functionality, configuration, and customization.
* Experience with troubleshooting Business Central issues, including financial, operational, and technical aspects.
* Knowledge of business processes in areas such as Finance, Supply Chain, Sales, and Manufacturing.
* Familiarity with the integration of third-party applications into Business Central.
* Excellent communication skills with the ability to explain complex concepts to non-technical users.
* Ability to work independently and manage multiple tasks effectively in a remote work environment.
* Strong problem-solving skills and attention to detail.
* Proficiency with Microsoft Office Suite (Excel, Word, PowerPoint) and CRM tools.
* Certifications in Microsoft Dynamics 365 Business Central are a plus.

Preferred Skills:

* Experience with Power BI or other reporting tools integrated with Business Central.
* Familiarity with programming languages like AL or C/AL for Business Central development.
* Familiarity with project management and collaboration tools such as Microsoft Teams, Jira, or Confluence.Apply