**Technical Content Creator and Trainer** **JOB ROLE** **· Conduct interviews, research, and testing to understand complex technical details and translate them into user-friendly content.** **Create step-by-step guides (written and video) that instruct users in a conversational tone on specific tasks within Dynamics 365, such as setting up workflows, managing sales pipelines, or creating reports.** **Create content that educates users on best practices for using Dynamics 365 to optimize business processes.** **Ensure full alignment with existing style guide and any other task relevant guidelines.** **Produce troubleshooting Knowledge Base Articles and FAQs to help users resolve common issues.** **Facilitate training sessions for Dynamics 365 CRM.** **Proven leadership abilities and experience in cross-functional collaboration.** **Work along-side with Change Manager** **PROFILE** **Proficient in the English language in verbal and written form.** **Experienced with E-Learning concepts and curriculum development in client’s tool of choice (i.e. Camtasia Pro).** **· Experienced in video production skills (well-structured script writing, storyboarding, video editing software, and voiceover skills (use of AI software is acceptable).** **· Functional knowledge of Dynamics 365 CRM.** **1-4 years of experience in technical documentation or a similar role is preferred.** **Functional knowledge of MS Office, (Teams, Outlook, Word, Excel) JIRA, VISIO, Windchill, SAP.** **Understanding technical input from technical drawing, process plans, control plans and transform it to easy-to-understand procedural instructions.** **NICE TO HAVE** **Bachelors Degree in a related field.** **Detail orientation and strong analytical skills.** **Willingness to learn and sense of responsibility.** **Life at Capgemini** **Capgemini supports all aspects of your well-being throughout the changing stages of your life and career. For eligible employees, we offer:** **Flexible work** **Healthcare including dental, vision, mental health, and well-being programs** **Financial well-being programs such as 401(k) and Employee Share Ownership Plan** **Paid time off and paid holidays** **Paid parental leave** **Family building benefits like adoption assistance, surrogacy, and cryopreservation** **Social well-being benefits like subsidized back-up child/elder care and tutoring** **Mentoring, coaching and learning programs** **Employee Resource Groups** **Disaster Relief** **About Capgemini** **Capgemini is a global business and technology transformation partner, helping organizations to accelerate their dual transition to a digital and sustainable world, while creating tangible impact for enterprises and society. It is a responsible and diverse group of 340,000 team members in more than 50 countries. With its strong over 55-year heritage, Capgemini is trusted by its clients to unlock the value of technology to address the entire breadth of their business needs. It delivers end-to-end services and solutions leveraging strengths from strategy and design to engineering, all fueled by its market leading capabilities in AI, cloud and data, combined with its deep industry expertise and partner ecosystem. The Group reported 2023 global revenues of €22.5 billion.** **Get The Future You Want |** **www.capgemini.com** **Disclaimer** **Capgemini is an Equal Opportunity Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, national origin, gender identity/expression, age, religion, disability, sexual orientation, genetics, veteran status, marital status or any other characteristic protected by law.** **This is a general description of the Duties, Responsibilities and Qualifications required for this position. Physical, mental, sensory or environmental demands may be referenced in an attempt to communicate the manner in which this position traditionally is performed. Whenever necessary to provide individuals with disabilities an equal employment opportunity, Capgemini will consider reasonable accommodations that might involve varying job requirements and/or changing the way this job is performed, provided that such accommodations do not pose an undue hardship.** **Capgemini is committed to providing reasonable accommodations during our recruitment process. If you need assistance or accommodation, please reach out to your recruiting contact.** **Click the following link for more information on your rights as an Applicant** **http://www.capgemini.com/resources/equal-employment-opportunity-is-the-law** **Please be aware that Capgemini may capture your image (video or screenshot) during the interview process and that image may be used for verification, including during the hiring and onboarding process.** **Applicants for employment in the US must have valid work authorization that does not now and/or will not in the future require sponsorship of a visa for employment authorization in the US by Capgemini.** **Job:** _Developer_ **Organization:** _NA APPS LOC PRACTICE_ **Title:** _D365 Technical Content Creator and Trainer_ **Location:** _CA-San Francisco_ **Requisition ID:** _077440_