DUTIES AND RESPONSIBILITIES: 
• Maintains an atmosphere of enthusiastic customer awareness with an emphasis on providing 
fast and friendly Customer Service. 
• Assists customers by making product suggestions. 
• Engages in suggestive selling and other sales techniques via telephone, in-store intercom
announcements and one-on-one customer interaction. 
• Answers and responds to incoming calls appropriately. Receive and appropriately resolves 
customer complaints and reports to Store Director as needed.
• Rotates and discards outdated or spoiled product. Ensures cleanliness of work area and department. 
• Implements effective promotional and seasonal displays.
• Ensures that merchandise is correctly priced and displayed and that shelves are clean and properly 
maintained. 
• May be asked to assist in other areas of the Grocery Department. 
• Ability to follow and maintain department standards and requirements. 
• Working knowledge of company policies and guidelines as outlined in the Albertsons/Tom Thumb 
Employee Handbook.
• Responsible for insuring proper code dating for all products within the department are being enforced. 
• May assist with physical inventory taken every 6 months.
• Controls inventory to ensure adequate product quantity, quality and freshness and maintains 
inventory levels according to division directives. Stocks and rotates product. 
• Supervises the processing of all reclamation as well as maintains orderly and in stock conditions in 
back room and all Dairy Department areas. 
• Controls shrink and cost. 
• Implements correct product preparation techniques. Uses and operates related equipment such as pallet 
jack, hand truck, scissors, knives, safety cutters and Sterilox machine.
• Performs receiving duties including breaking down loads, verifying orders using invoices, inspecting 
quality, reporting shortage, stocking and rotating product. Adheres to product temperature and storage 
guidelines and follows proper packaging techniques. Processes administrative paperwork and 
maintains accurate department records. 
• Accurately completes, maintains and monitors daily log sheet, sales and labor and other required 
paperwork and logs. 
• Ensures that proper temperature levels for product are maintained. Complies with retail labeling 
laws, federal and state regulations, Company and code dating policies.
• Complies with all workplace safety rules and regulations. 
• Ensures safety, cleanliness and sanitation of work area, cooler, equipment and display area, including 
code date compliance as required.
• Implements emergency procedures in the event of equipment and computer software malfunctions. 
• Operates computer software and electronic ordering devices to order product. 
• Complies with and ensures compliance with company grooming standards and dress code.