Work Place Flexibility: Onsite
Legal Entity: Entergy New Orleans, LLC
Notice: As a safety sensitive position, compliance with Department of Transportation (DOT) and Pipeline & Hazardous Materials Safety Administration (PHMSA) drug and alcohol regulations is required, including but not limited to pre-employment drug testing and background screening.
*Entergy has entered into an agreement to sell its Louisiana gas distribution business to Bernhard Capital Partners. The sale is expected to close in approximately the third quarter of 2025. Entergy has no planned reduction in workforce as a result of this sale, and intends to operate the business as usual prior to the sale.*
JOB SUMMARY
The damage prevention supervisor provides first line supervision and oversight of day-to-day gas damage prevention operations activities while maintaining a high level of safety and compliance performance within the damage prevention group. The damage prevention supervisor is responsible for ensuring that all gas facilities are located and marked in a timely fashion and in compliance with all Department of Transportation (“DOT”) regulations and State dig laws. Under the leadership of the damage prevention supervisor, the damage prevention function is responsible for the monitoring, inspection and surveillance of outside contractors performing excavation to protect the integrity of Entergy’s gas facilities per company practices and procedures and at the direction of pipeline safety regulators. The damage prevention supervisor also coordinates and participates in various industry and community public awareness events in alignment with the gas business’ public awareness plan.
JOB DUTIES/RESPONSIBILITIES
Utilize all Entergy safety work practices and procedures to safely perform all daily task including hazard assessments, vehicle inspections, attendance of safety meetings and reporting of near misses through Entergy’s close calls/good catches program.
Supervise personnel performance and resolve employee conflicts or concerns. Manage damage prevention work assignments to ensure the group is responding appropriately to department and organizational needs.
Achieve operational excellence by setting and communicating aggressive performance expectations, learning/teaching process improvements, measuring/monitoring performance levels, providing feedback and coaching performance improvements to employees. Conduct field safety and operator qualification audits with employees. Qualify employees to perform assigned covered task per company’s Qualified Pipeline Personal (“QPP”) plan. Co-champion and periodically review procedures establishing damage prevention work practices (e.g.,O-P-000-1 “Damage Prevention Procedure”).
Manage and oversee the scheduling and assigning of gas locate tickets for Entergy’s gas business. Ensure all locates are done within the required time dictated by State dig laws and in compliance with applicable pipeline safety regulations (i.e., Part 192.614 “Damage Prevention Program”).
Assign and manage work for conflict resolution crew to perform pre-construction field assessments, conduct ongoing coordination with excavators to daylight, relocate, verify line locations and mark gas facilities.
Work with and provide input to the Entergy‘s public affairs organization when necessary for State dig law improvements. Be an active member of local damage prevention organizations such as Capital Area Utility Risk Partnerships (“CAURP”), Regional Common Ground Alliance, Louisiana Damage Prevention Summit Committee, Louisiana Gas Association Damage Prevention Committee and other related organizations working with other utilities for census or issues and build recommendations for process and procedure improvements.
Work with Louisiana One Call to improve operational processes targeting reduction in overall ticket volume which will result in Operations and Maintenance (“O&M”) reductions. Be willing to become an active member of any Louisiana One Call committee.
Coordinate, work and support various events/activities to promote gas public awareness, including local Home & Garden Shows; Diggers Night Out events; Damage Prevention Summit; Pipeline Association of Louisiana events and any other event that supports the gas public awareness plan.
Manage and complete all complaints for the damage prevention group to ensure a satisfactory completion. Work with claims management to investigate and resolve damages to Entergy gas facilities.
Lead gas damage investigations by conducting investigations or reviewing investigations done by others to insure accuracy and appropriate actions are taken against excavators, including damage claims for recovering cost, providing feedback, conduct safety presentations to excavators and filing complaints with State dig law enforcement agencies. Establish a relationship with contractors to ensure gas facilities are properly understood and maintained to eliminate third party damages.
Process and audit all damage prevention invoices. Track and analyze locate ticket types and identify trends for process improvement opportunities. Manage all expenditures, including any joint expenditure with other departments to achieve cost performance targets while maintaining and meeting all locate expenditures. Lead, develop and implement projects that improve overall processes, procedures and performance.
Communicate to affected customers job related information and explanation for why we are marking on or in front of their property.
MINUMUM REQUIREMENTS
Minimum education required of this position
High school diploma or equivalent.Minimum experience required of this position
8 years of gas distribution experience or related utility experience.
Desired: 5 years of experience supervising underground utility locators
Any industry certificates, licenses, etc. required of this position
NoneWork Conditions: Office environment with minimal physical requirements. As a provider of essential services, Entergy expects its employees to be available to work additional hours, respond to emergencies and call outs beyond normal hours, to work in alternate locations, and/or to perform additional duties in connection with storms, outages, emergencies, or other situations as deemed necessary by the company.
Minimum knowledge, skills and abilities required of the position:
Good mechanical aptitude and ability to use line locating tools. Ability to communicate well with customers, city inspectors, police and fire department officials. Valid driver's license and ability to operate a company vehicle. Good interpersonal skills along with good written and oral communication skills. Ability to interpret construction drawings to locate underground facilities. Ability to manage multiple activities and changing priorities. Ability to work well under pressure. Self-motivated and dependable team player. Familiar with local plumbing code relating to customer owned gas lines. Ability to recognize hazards in the workplace and have the ability to mitigate the hazards. Ability to meet the public in a pleasant and tactful manner and understand the importance of delivering a high level of customer service. Must have a demonstrated acceptance of a diverse and inclusive work environment and customer base. Ability to recognize opportunities for process improvement. Be available for call out at all times and participate on company’s scheduled trouble duty rotation. Ability to work emergency or storm restoration. Work with external and internal customers, such that all inquiries are addressed satisfactorily. Must be able to effectively represent the Company externally and conduct damage prevention and safe digging awareness presentations to internal and external groups.
Desired:
Knowledge of gas distribution system; Working knowledge of the AM/FM / GIS graphical program; Knowledge of locate ticket management systems; Knowledgeable in MS Office software (Word, Excel, and Outlook); Knowledge of LA811 locate ticket process; Knowledge of Entergy's customer service policies; Familiar with Entergy’s gas service territory area.
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Primary Location: Louisiana-New Orleans Louisiana : New Orleans
Job Function : Professional
FLSA Status :
Relocation Option: No Relocation Offered
Union description/code : NON BARGAINING UNIT
Number of Openings : 1
Req ID: 115962
Travel Percentage :Up to 25%
An Equal Opportunity Employer, Minority/Female/Disability/Vets. Please clickhere (https://jobs.entergy.com/content/EEO/?locale=en_US) to view the EEI page, or see statements below.
EEO Statement: The Entergy System of Companies provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, gender, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, marital status, amnesty, or status as a protected veteran in accordance with applicable federal, state and local laws. The Entergy System of Companies complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment including, but not limited to, recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.
The Entergy System of Companies expressly prohibits any form of unlawful employee harassment based on race, color, religion, sex, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. Improper interference with the ability of the Entergy System of Company employees to perform their expected job duties is absolutely not tolerated.
Accessibility: Entergy provides reasonable accommodations for online applicants. Requests for a reasonable accommodation may be made orally or in writing by an applicant, employee, or third party on his or her behalf. If you are an individual with a disability and you are in need of an accommodation for the recruiting process please click here (humanr@entergy.com?subject=Accessibility) and provide your name, contact number, the accommodation requested and the requisition number that you are requesting the accommodation for. Employee Services will contact you regarding your request.
Additional Responsibilities: As a provider of essential services, Entergy expects its employees to be available to work additional hours, to work in alternate locations, and/or to perform additional duties in connection with storms, outages, emergencies, or other situations as deemed necessary by the company. Exempt employees may not be paid overtime associated with such duties.
Entergy Pay Transparency Policy Statement: The Entergy System of Companies (the Company) will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the Company’s legal duty to furnish information. 41 CFR 60-1.35(c). Equal Opportunity (https://www.dol.gov/agencies/ofccp/manual/fccm/2l-equal-opportunity-clauses-and-other-requirements/2l00-equal-opportunity) and Pay Transparency (https://www.dol.gov/sites/dolgov/files/OFCCP/pdf/pay-transp_%20English_formattedESQA508c.pdf) .
Pay Transparency Notice:
Pay Transparency Nondiscrimination Provision (dol.gov) (https://www.dol.gov/sites/dolgov/files/ofccp/pdf/pay-transp_%20English_formattedESQA508c.pdf)
The non-confidential portions of the affirmative action program for individuals with disabilities and protected veterans shall be available for inspection upon request by any employee or applicant for employment. Please contact HRCompliance@entergy.com to schedule a time to review the affirmative action plan during regular office hours.
WORKING CONDITIONS:
As a provider of essential services, Entergy expects its employees to be available to work additional hours, to work in alternate locations, and/or to perform additional duties in connection with storms, outages, emergencies, or other situations as deemed necessary by the company. Exempt employees may not be paid overtime associated with such duties.
Please note: Authorization to work in the United States is a precondition to employment in this position. Entergy will not sponsor candidates for work visas for this position.
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