Description As a part of our team, you’re made ready for a fulfilling career with exciting new challenges and opportunities to stretch yourself! As the Data Analyst, you will be responsible for specializing in working with large and complex data sets to evaluate, recommend, and support the implementation of business strategies. You will also identify and compile data sets using a variety of tools to help predict, improve, and measure the success of key business-to-business outcomes. Additionally, while in this role, you will be responsible for assisting the advanced analytics and BI reporting teams with ad hoc analysis as needed. Most importantly, you’ll feel valued for who you are and supported to achieve what’s important to you, personally and professionally! Primary responsibilities include + Manage routine FTE forecasting utilizing Workforce Management Software. Conduct scenario planning and analysis to interpret trends and variances. + Collect data on branch staffing statistics to make recommendations on improving workforce efficiency and operations. + Build business requirements, execute projects and derive business insights. + Execute changes in staffing targets for business partners and reporting. + Support and resolve user issues and questions related to the Software. + Work with finance partners to ensure financial objectives related to staffing are being met. + Communicate and consume cross functional insights and analysis results to Leadership through reports and presentations. ensure analytics solution meets the business requirements. + Work with business owners to translate business activities and objectives into parameters for analytical models. + Collaborate with team members to understand, communicate, and implement analytics and process best practices. + Identify opportunities for process optimization. + Conduct ad hoc analysis on retail performance (staffing, sales) using basic tools as needed (e.g. excel) + Work with functions to conduct scenario planning and analysis, and interpret trends and variances. + Ability to work independently and as a member of a team. + Ability to coordinate multiple projects and meet deadlines. + Conduct ad hoc analysis using basic financial tools as needed. Qualifications, Education, Certifications and/or Other Professional Credentials + 2+ years of relevant work experience; administrative support of Retail branches preferred + MS Office, including intermediate level of Power Point and Excel + Knowledge of Verint WFM software preferred + Strong communication skills + Strong attention to detail + Strong analytical skills; ability to analyze data and identify trends + Strong research and problem solving skills + Process improvement mindset Hours & Work Schedule + Hours per Week: 40 + Work Schedule: 8:00am - 5:00pm, Monday - Friday Some job boards have started using jobseeker-reported data to estimate salary ranges for roles. If you apply and qualify for this role, a recruiter will discuss accurate pay guidance. Equal Employment Opportunity Citizens, its parent, subsidiaries, and related companies (Citizens), provides equal employment and advancement opportunities to all colleagues and applicants for employment without regard to age, ancestry, color, citizenship, physical or mental disability, perceived disability, or history or record of a disability, ethnicity, gender, gender identity or expression, transgendered and transitioning individuals, genetic information, genetic characteristic, marital or domestic partner status, victim of domestic violence, family status/parenthood, medical condition, military or veteran status, national origin, pregnancy/childbirth/lactation, colleague’s or a dependent’s reproductive health decision making, race, religion, sex, sexual orientation, or any other category protected by federal, state and/or local laws. At Citizens we are committed to fostering an inclusive culture that enables colleagues to bring their best selves to work every day and where all are expected to be treated with respect and professionalism. Employment decisions are based solely on experience, performance, and ability. We perform our best so we can do more for our customers, colleagues, communities and shareholders. Why Work for Us At Citizens, you'll find a customer-centric culture built around helping our customers and giving back to our local communities. When you join our team, you are part of a supportive and collaborative workforce, with access to training and tools to accelerate your potential and maximize your career growth Background Check Any offer of employment is conditioned upon the candidate successfully passing a background check, which may include initial credit, motor vehicle record, public record, prior employment verification, and criminal background checks. Results of the background check are individually reviewed based upon legal requirements imposed by our regulators and with consideration of the nature and gravity of the background history and the job offered. Any offer of employment will include further information. 03/10/2025