**Company Summary** DISH, an EchoStar company, has been reimagining the future of connectivity for more than 40 years. Our business reach spans satellite television service, live-streaming and on-demand programming, smart home installation services, mobile plans and products and now we are building America’s First Smart Network™. Today, our brands include EchoStar, Hughes, DISH TV, Sling TV, Boost Mobile and Gen Mobile. **Department Summary** Our Customer Experience Operations (CXO) teams go above and beyond by simplifying lives and enhancing community access to our products and services. Behind the scenes, dedicated individuals focus on refining the experience for millions of customers across all of our brands and providing support to our field agents. **Job Duties and Responsibilities** **Key Responsibilities:** + Serve as a Subject Matter Expert who understands the processes they are reporting on and the impact of those processes on the business + Build reporting dashboards that provide insights to department leaders and business analysts, helping them keep a pulse on metrics and alerting them to anomalies + Strategic collaborators involved early on in shaping the project and vetting the ROI + Storytellers who have a seat at the table with our customers when the project is complete and serve up data/metrics to drive performance + Data-driven decision-making advocates who establish the source of truth consensus and pair business knowledge with data outputs to serve up insights that drive DISH forward + Peer leaders/best practice ambassadors who learn from and bring others up with us across the org + Innovators and problem solvers who thrive in ambiguity **Skills, Experience and Requirements** **Education and Experience:** + BS in a quantitative field such as statistics, data science, or business analytics (MS or MBA is preferred) or relevant experience + 3+ years of experience in a data analytics role **Skills and Qualifications:** + Strong SQL skills in writing complex queries in multiple syntaxes + Demonstrate a high level of self-sufficiency by independently creating solutions to technical problems and business process challenges that arise + Experience with creating extracts and visualizations in Tableau or similar tools such as Power BI, Looker, Plotly/Dash + Excellent written and verbal communication skills with the ability to write reports and procedure documents + Capacity to deliver a technical message to a non-technical audience + Excellent quantitative and analytical abilities, with proficiency in mathematical concepts + Excellent analytical skills with strong attention to detail + Requires on-call support for report and database issues **Salary Ranges** Compensation: $63,150.00/Year - $90,000.00/Year **Benefits** We offer versatile health perks, including flexible spending accounts, HSA, a 401(k) Plan with company match, ESPP, career opportunities and a flexible time away plan. All benefits can be viewed here: DISH Benefits . The base pay range shown is a guideline. Individual total compensation will vary based on factors such as qualifications, skill level and competencies; compensation is based on the role's location and is subject to change based on work location. Candidates need to successfully complete a pre-employment screen, which may include a drug test and DMV check. This will be posted for a minimum of 3 days or until the position is filled.