Job Description The mission of the Department of Veterans’ Services is to connect, mobilize, and empower New York City’s Veteran Community in order to foster purpose-driven lives for New York City Service Members – past and present – in addition to their caregivers, survivors, and families. DVS fulfills this mission by providing New York City’s approximately 200,000 Veterans with essential services and programs focused on pivotal areas such as economic empowerment, housing security, benefits, health and wellness, and culture. About the Role: DVS Information Technology (IT) is responsible for overseeing DVS technology, privacy, cybersecurity, Infrastcture, data management, data analysis, and telecommunications to ensure the security of, and enhance, DVS operations and service delivery to New York City’s veterans, employees, and visitors. DVS IT is responsible for operating, maintaining, and securing IT infrastructure and system with DVS that affect its’ employees and its direct services to the veteran community. DVS Information Technology unit is responsible for operating, maintaining and securing IT infrastructure and system with DVS that affects its’ employees and its direct services to the veteran community. The Data Analyst will play a key role for the Information Technology team and report directly to the Chief Information Officer and work closely with unit other DVS IT Team members and as well as other units. This position will be responsible for conducting and participating in data analysis, program reporting, research, and program evaluation activities to support veteran’s programs and policies designed to engage with the veteran community. In addition, the duties will include, but not limited to: - Data Management: Create data collection, management, and tracking tools to capture the relevant data related to the processes and outcomes of the initiatives. Support in developing techniques and protocols for quality data collection to ensure adequacy, accuracy, and legitimacy of data. - Reporting: Prepare administrative, operational, and public information reports on a weekly, monthly, and annual basis for distribution internally/externally. Implement dashboards and data access across the Agency, and where applicable with external stakeholders. - Program Evaluation: Develop evaluation plans for each DVS program and initiative; analyzing data in support of agency research and program evaluation efforts. - Research: Conduct extensive research including reviewing data from internal/external resources. Suggest research findings to improve agency statistical methods. Research and identifying new systems and tools for supporting the role of data and reports. - System Quality Assurance: Access backend database and perform database query scripting to verify test data. Perform QA testing such as functional, regression, usability, integration, cross browser compatibility, mobile, and backend testing. - Data Compliance: Responsible for DVS Data compliance with data and reports required by local laws, Mayor’s Office, and the Mayor’s Management Report (PMMR/MMR); and replying to external requests for data and reports. - Systems Development: Design, develop and support DVS CRM to perform as a functional case management system to track services provided to veterans and their families based on initiatives. - Data Analysis: Develop and implement data analysis for strategic planning, and for project delivery processes, assess data management needs. - Technical Writing: For all IT operations and procedures, produce technical documentation for system development projects, manuals, and user guides. - Service Desk: Participate in Service Desk Management projects that enhance the quality and efficiency of services provided. - Technical Support: Perform technical support triage for all data applications and connectivity issues when needed. - VetConnectNYC: Develop and manage DVS’ VetConnectNYC digital portal that connects approximately 225,000 veterans and their families with a full range of care, services, and resources from a network of public, private, and non-profit partners. - Trainings: Participate and conduct trainings when needed. Qualifications Qualification Requirements 1. High school graduation or equivalent and three years of experience in community work or community centered activities in an area related to duties described above; or 2. Education and/or experience which is equivalent to "1" above. Additional Information The City of New York is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, veteran status, gender identity, or pregnancy.