Job Description A fortune 100 organization is seeking a Data Analyst that will sit onsite in Erlanger Kentucky 4 days a week for a long term contract role. This person will be joining a team of 4 senior ITSM engineers to help organize data from ServiceNow and generate accurate reports that analyze their monthly tickets. They will need to be able to analyze data from ServiceNow to assess if providers/vendors are meeting the SLAs in their contracts and identify common themes from the tickets generated. We are seeking an expert in the analysis, interpretation and presentation of performance measures to enable senior leadership to understand process performance, report progress against targets (SLAs), and proactively manage goal delivery in alignment with the performance expectations of the organization. The Data Analyst utilizes operational performance data to characterize opportunities for improvement, and works in partnership with senior leaders and operational groups to drive process optimization and efficiency. They have responsibility for day to day analysis and reporting of all service metrics. This role will interact closely with the Governance Service Owners, the Service Delivery Manager, the Contract Manager and Financial Analyst. We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com .     To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ . Skills and Requirements 5+ years of experience as a Data or Business Analyst 5+ years of data analysis using SQL ITSM experience Understanding of what SLAs are Experience analyzing data from ServiceNow to ensure vendors are meeting their SLAs Experience working in an enterprise organization that generates 10,000+ tickets a month ITSM Pro using modules like Contract, vendor or performance ServiceNow integration or upgrade experience ITIL certifications Experience building centralized reports in ServiceNow null We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal employment opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment without regard to race, color, ethnicity, religion,sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military oruniformed service member status, or any other status or characteristic protected by applicable laws, regulations, andordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request to HR@insightglobal.com.