**Job ID Number** R4584 **Employment Type** Full time **Worksite Flexibility** Onsite **Job Summary** We are looking for a motivated data analyst ready to take us to the next level! If you have 3 years working directly with customers, 2 years of onboarding new users to Microsoft 365, and are looking for your next career move, apply now. **Job Description** We are looking for a **Data Migration Field Support Technician** to support data migration efforts for our client. This position will be a **full-time contract and onsite.** **What You’ll Do** + Understand court processes to ensure that problem solutions match user needs in an appropriate manner + Work closely with IT leadership and district court leadership to prioritize daily tasks and projects while providing responsive and timely end-user customer support + Perform installation, configuration, and troubleshooting of standard user desktop/laptop computing hardware, printers, and peripheral devices in accordance with IT procedures + Coordinate and/or migrate customer data and information from decommissioned devices to new equipment + Install, configure, and maintain software on mobile devices + Work with IT colleagues to assist in coordinating equipment shipments and receivables as well as processing surplus equipment in accordance with procedures + Inform inventory system by keeping up-to-date and accurate records of serialized asset information + Work closely with court staff and local administration with office moves, adds, and changes as required + Correspond with users and staff concerning issue status, resolution, and task completion + Escalate issues to other members of the technical services team as appropriate + Collaborate with IT staff to test, troubleshoot and validate new hardware and applications + Attend meetings as required **What You'll Need** Required **:** + 3 years' experience in customer service including the ability to prioritize and address customer questions and trouble tickets based on customer needs and impacts + 2 years' experience onboarding new users to Microsoft 365, with emphasis on SharePoint, OneDrive, and Outlook as well as answering general user questions + 2 years' experience migrating end user emails and documents to M365 Outlook and OneDrive from on-premise Exchange, external M365 and/or Google Workspace Preferred **:** + 2 years' troubleshooting and maintaining Active Directory users, computers, groups and policies + 2 years' troubleshooting Microsoft Windows 10 and 11 + 2 years' troubleshooting Microsoft Office 2016, including exporting/importing mail, calendar, and contacts + 1 year basic network (wired and wireless) configuration and troubleshooting including ping and trace route **Physical Demands** + Ability to safely and successfully perform the essential job functions consistent with the ADA and other federal, state, and local standards + Sedentary work that involves sitting or remaining stationary most of the time with occasional need to move around the office to attend meetings, etc. + Ability to conduct repetitive tasks on a computer, utilizing a mouse, keyboard, and monitor **TRAVEL IS REQUIRED:** This position will be traveling to all 44 counties within Idaho for the purpose of the agency's Office 365 migration project, performing a variety of duties including, but not limited to, new hardware deployments, portable and remote devices; all peripheral devices; data migration of emails and documents to central M365 tenant. The resource in this role has accountability for computer and equipment inventory. Travel will be expected for a couple of weeks each month, and overnight stays will be required for travel to our outlying counties. Expenses will be covered following the State of Idaho's travel policy which will need to be followed for meal, lodging, and gas reimbursement. \#LI-KW1 **Reasonable Accommodation Statement** If you require a reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employment selection process, please direct your inquiries to application.accommodations@cai.io or (888) 824 – 8111. **Equal Employment Opportunity Policy Statement** It is the policy of CAI not to discriminate against any employee or applicant due to race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or being a protected veteran. It is also the policy of CAI to take affirmative action to employ and to advance in employment, all persons regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or being a protected veteran, and to base all employment decisions only on valid job requirements. This policy shall apply to all employment actions, including but not limited to recruitment, hiring, upgrading, promotion, transfer, demotion, layoff, recall, termination, rates of pay or other forms of compensation and selection for training, including apprenticeship, at all levels of employment. Employees and applicants of CAI will not be subject to harassment due to race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or being a protected veteran. Additionally, retaliation, including intimidation, threats, or coercion, because an employee or applicant has objected to discrimination, engaged or may engage in filing a complaint, assisted in a review, investigation, or hearing or have otherwise sought to obtain their legal rights under any Federal, State, or local EEO law is prohibited.