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MV Transportation is currently seeking a Data Analytics Manager who will be responsible for gathering, analyzing, and managing Operational and Safety data to drive positive change in daily service delivery. This role involves providing recommendations to enhance service efficiency and performance, as well as compiling and managing data from various systems to inform decision-making processes within the division leadership team. Overall, this position requires proactive engagement in operational, safety, and technical solutions to enhance software functionality and operational deployment.
Job Responsibilities
Operational Data Management:
Collecting, reviewing, and investigating operational data including Operator alerts in software platforms.Prepare required reportsUtilizing the data collected to identify top-performing and low-performing Operators.Prepare/disseminate Operator recognition and prepare/issue behavior correction documentation.Monitor service anomalies including Operator alerts, impending abandoned rides, and unserved rides.Partner with the Supervisor and Manager to recommend service disruption mitigation strategies and strategies to improve service productivity.
Safety Data Management:
Gathering, analyzing, and managing safety data to prepare required safety reportsReviewing IBSS and initiating coaching/counseling conversations or retraining for safety and efficiency violations.In addition, customer service responsibilities encompass tasks such as monitoring customer service platforms, communicating with customers via phone or email as needed, and researching customer issues with the goal of implementing improvements for future interactions.
Talent Requirements:
Bachelor’s degree in business, statistics, logistics, or related field or similar amount of experience to adequately serve in this role is preferred.Minimum of three (3) years of professional experience, preferably in public transportation or a similar environment.Ability to effectively delegate tasks, provide appropriate supervision, and follow up to department staff.Strong analytical and data management skills to collect, review, and investigate operational data for productivity, safety, and customer service purposes.Certifications according to local contract requirements.Previous training and supervisory experience preferred but not required. Excellent communication skills to prepare and disseminate reports, recognition, and behavior correction documentation for Operators, as well as to interact with customers via phone or email.Excellent communication skills for report preparation, customer interaction, and behavior correction documentation.Ability to identify top and bottom performing Operators and recommend actions.Proficiency in utilizing software platforms for data collection and analysis.Attention to detail in monitoring service anomalies and recommending mitigation strategies.Capability to collaborate with supervisors and managers to improve service productivity and recommend disruption mitigation strategies.
During the course of employment, employees may receive and have access to confidential information. All employees are expected to respect and maintain the confidentiality of non-public customer and business records and any other information that MV classifies as confidential.
MV Transportation is committed to as policy of Equal Employment Opportunity and will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin or ancestry, sex, physical or mental disability, veteran or military status, genetic information or any other legally recognized protected basis under federal, state or local laws, regulations or ordinances. The information collected by this application is solely to determine suitability for employment, verify identity and maintain employment statistics on applicants.
Where permissible under applicable state and local law, applicants may be subject to a pre-employment drug test and background check after receiving a conditional offer of employment.