Job Title: Data Analytics Manager – FT/Exempt

Report To: General Manager

Job Summary

Soldier Field – ASM Global is dedicated to enhancing the fan experience and operational efficiency at Soldier Field and four other Recreational Facilities. The Data Analyst will be responsible for collecting, analyzing, and interpreting data related to stadium operations, fan engagement, ticket sales, premium spaces, event performance, sustainability, and more. This role will work closely with various departments to provide insights that support strategic initiatives and enhance overall stadium and recreational facility performance.

Job Responsibility and Duties – Other duties may be assigned

Gather data from multiple sources, including ticketing systems, fan surveys, operational reports, sustainability systems, social media reports, and more

Analyze complex datasets to identify trends, patterns, and opportunities for improvement in operations in Soldier Field and recreational facilities

Develop and present comprehensive reports and dashboards to the General Manager, Assistant General Manager, and Director of Recreational Facilities highlighting key insights and recommendations

Establish and monitor key performance indicators to assess the success of events and initiatives within all recreational facilities and Soldier Field

Utilize predictive modeling techniques to forecast attendance, revenue, and other critical metrics

Create visualizations that communicate findings effectively to both technical and non-technical audiences

Ensure data integrity and security in accordance with company policies and relevant regulations

Design and administer surveys to gather feedback on community programs, class schedules, and facility offerings for recreational facilities. Utilize the collected data to inform program development and enhance user engagement

Analyze historical and real-time attendance data and event bookings to identify trends and inform marketing strategies to boost sales, bookings, and fan turnout

Design and execute targeted surveys for various purposes, ensuring the continuous collection of up-to-date and relevant data to enhance decision-making processes

Work all major events that occur at Soldier Field – ASM Global

Foster and maintain relationships with partner organizations to acquire necessary data. Work collaboratively to refine data accuracy and specificity, identifying opportunities for improved data collection methodologies

Oversee aspects of premium product offerings for events to generate new revenue for the client

Collaborate with event management teams to ensure seamless ticketing operations for all events

Conduct other duties as assigned

Education and Experience: Bachelor’s degree in data science, Statistics, Business Analytics, or a related field preferred. Applicant has three or more years of experience in data analysis, preferably within sports, entertainment, or large venue operations. Proven experience in data analysis, preferably in a sports or entertainment environment.

Skills and Abilities:

Previous experience with creating and analyzing KPI’s.

Proficiency in data analysis tools and software’s.

Advanced skills in Microsoft Excel, including pivot tables, formulas, and data analysis tools for efficient data handling. Knowledge on how to use outlook, word, and a desk phone.

Capable of drafting clear and concise reports that summarize findings and provide actionable recommendations.

Experience with event ticketing platforms (Ticketmaster, AXS, Ticketweb, etc.).

Strong analytical and problem-solving skills with attention to detail.

Ability to manage multiple projects and deadlines efficiently, ensuring timely delivery of analysis and reports.

Excellent communication skills, both verbal and written.

Ability to assess complex datasets, identify patterns, and draw meaningful insights.

Ability to work collaboratively in a fast-paced environment.

Knowledge of stadium operations and fan engagement strategies preferred.

Ability to work weekends and holidays.

Physical Demands:  The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is frequently required to walk, stand, sit for long hours and work with various types of equipment. The employee must occasionally list and/or move up to 25 pounds. This position requires work inside and outside of the building and some exposure to adverse weather conditions.

TO APPLY: Only candidates that apply through our online system will be considered. Applicants that need reasonable accommodations to complete the application process may contact: 312-235-7148.

Recruiter: Maggie Szot  

(312) 235-7148 

Soldier Field 

1410 S. Museum Campus Drive 

Chicago, IL 60605 

ASM is an Equal Opportunity / Affirmative Action employer, and encourages Women, Minorities, Individuals with Disabilities, and protected Veterans to apply. VEVRAA Federal Contractor.