Details:

Develop and implement a comprehensive CX strategy  Analyzing customer data, feedback, and metrics to derive meaningful insights and make data-driven decisions to enhance the customer journey Ensuring consistent and positive customer interactions across all touchpoints Collaborating with cross-functional teams to enhance customer satisfaction Worked on Big data sets and automation of different reports/dashboards Monitoring customer metrics and reporting on CX performance Should have a knowledge on creating presentation slides for management reviews

 

Working Experience: 5+ years

 

Educational Level : Graduate

 

Technological skills: Knowledge of tools like Advanced Excel, Access, SQL, Power BI/Tableau, Power point, any other analytical tool