Description AWS Infrastructure Services (AIS) owns the design, planning, delivery, and operation of all AWS global infrastructure. In other words, we’re the people who keep the cloud running. We support all AWS data centers and all of the servers, storage, networking, power, and cooling equipment that ensure our customers have continual access to the innovation they rely on. We work on the most challenging problems, with thousands of variables impacting the supply chain — and we’re looking for talented people who want to help. You’ll join a diverse team of software, hardware, and network engineers, supply chain specialists, security experts, operations managers, and other vital roles. You’ll collaborate with people across AWS to help us deliver the highest standards for safety and security while providing seemingly infinite capacity at the lowest possible cost for our customers. And you’ll experience an inclusive culture that welcomes bold ideas and empowers you to own them to completion. Key job responsibilities Are you ready to join Earth's most customer-centric company and become part of a team that supports the operations of the world's most powerful data centers? As a member of Amazon's Data Center Engineering Operations team, you'll play a crucial role in maintaining and operating our critical infrastructure systems to ensure they are prepared for any situation. At AWS, we boast the largest cloud computing portfolio globally, and as an Amazonian, you'll have the opportunity to work in sophisticated, safe, and secure data centers. Our Operations Managers contribute to maintaining this high standard by collaborating with brilliant minds from across the globe. We have a strong commitment to learning and evolving, which has helped establish us as industry leaders. By working hard, having fun, and making history, you'll be able to contribute to our ongoing success. Additionally, at Amazon, we value diversity and inclusivity in the workplace. We believe that diverse leadership and unique perspectives are essential to our organization's growth. We encourage talented individuals from all backgrounds, genders, and races, who possess strong leadership principles and excel in operational and people management, to apply. As an Amazon employee, you'll enjoy more than just collaborating with great people on exciting projects. Our benefits package is designed to support the needs of our diverse workforce and their families at every stage of life and career. We are committed to hiring, developing, and retaining exceptional talent by offering competitive compensation, comprehensive benefits, numerous perks, and ample opportunities for career advancement. At Amazon, we invest in our employees' careers and lives. Our robust mentorship program, ongoing coaching and training, and cross-training opportunities are just a few examples of the resources available to support your career growth and development as an Amazon associate. - Foster cross-functional collaboration by working closely with HR, finance, procurement, and other teams to ensure smooth operations, facility functioning, and resource management, while promoting diversity and inclusion within the organization. - Develop and manage budgets, allocating resources efficiently, controlling costs, and optimizing spending while meeting operational, facility, and regulatory requirements, with a focus on creating an inclusive and diverse environment. - Monitor and assess performance metrics related to operational efficiency, productivity, quality, and customer satisfaction to ensure goals and objectives are met. Identify opportunities for improvement and implement best practices for continuous improvement. - Supervise and coordinate the activities of staff members involved in operations, including hiring, training, scheduling, performance management, and career development, emphasizing diversity, equity, and inclusion in all aspects of team management. - Oversee all aspects of the data center's critical physical infrastructure, ensuring high-quality work without impacting customers. Coordinate with third-party vendors, ensuring adherence to contracted service level agreements (SLAs), while promoting supplier diversity and inclusive business practices. - Develop plans, procedures, and protocols for emergency preparedness, business continuity, and handling crises, and other emergencies, with a focus on ensuring the safety and well-being of all individuals, including underrepresented groups. - Routinely operate as the after-hours on-call Operational Manager for the data centers in the region, managing issue investigation, mitigation, and recovery in a diverse and inclusive manner.  A day in the life As the Operations Manager, your role demonstrates a strong commitment to prioritizing the development and well-being of team members, as well as fostering diversity and inclusion. You will oversee all facets of the data center's critical infrastructure with a focus on continuous availability and optimal performance, while upholding high-quality standards and minimizing any impact on internal and external customers. Additionally, you will play a crucial role in process optimization, staff management, setting performance metrics, and driving continuous improvement initiatives, all while ensuring a supportive and inclusive work environment. - Manage teams of 24x7 engineering technicians: Prioritize and assign tasks, coach and create documentation, guide and train staff on best practices. - Effectively and efficiently manage operations budget: Monitor and control expenditures, ensure optimal resource allocation. - Engage in improvement projects: Drive projects from conception to completion, collaborate with support teams. - Coordinate with third-party vendors: Ensure adherence to contracted service level agreements (SLAs). - Communicate complex technical information: Adapt communication style for diverse stakeholders, including non-technical audiences. - Respond to out-of-hours emergency calls: Address urgent issues that may arise outside regular working hours. - Act as an escalation point for facilities-related issues: Oversee routine and emergency services, ensure safety procedures are followed. - Deliver operational excellence: Prioritize team development and well-being while achieving operational goals. - Foster a diverse and inclusive team culture: Empower team members to reach their full potential. - Perform physical tasks: Lift and move objects of varying weights, walk job sites in different terrains while maintaining balance and safety. - Promote accessible work environments: Support employees' diverse needs. - Work in noisy environments when required: Utilize approved personal protective equipment (PPE). - Support multiple locations/sites: Coordinate and manage operations across different sites. - Provide on-site management for builders, five days a week. (No remote work) About the team Why AWS Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses. Diverse Experiences Amazon values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying. Work/Life Balance We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve in the cloud. Inclusive Team Culture Here at AWS, it’s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness. Mentorship and Career Growth We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional. Basic Qualifications - High school or equivalent diploma - 5+ years of experience in successfully leading diverse teams and implementing operational strategies, while effectively collaborating with cross-functional teams, communicating goals and expectations, building relationships with internal and external stakeholders, and fostering an inclusive and supportive work environment. - 6+ years of experience with Microsoft Excel, Word, Outlook and other basic administrative tools - 5+ years of experience in managing projects, including planning, execution, and resource allocation - 5+ years of experience in data analysis, using tools and software for operations management, and interpreting key performance indicators (KPIs) to improve operational performance. - 5+ years of experience in driving continuous improvement initiatives and implementing process improvement. - 5+ years of experience related to supervising and coordinating the activities of staff members involved in operations, including Hiring, Training, Scheduling, Performance management and Career development and promotion Preferred Qualifications - A bachelor's degree in Operations Management or a related discipline - 7+ years of experience working in data centers with an emphasis on building and equipment operation - An excellent understanding of the electrical and mechanical systems involved in critical data center operations Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit https://www.amazon.jobs/en/disability/us.