Data Center Monitoring Engineer with German

  

This role has been designed as ‘Hybrid’ with an expectation that you will work on average 2-3 days per week from an HPE office.

Who We Are:

Hewlett Packard Enterprise is the global edge-to-cloud company advancing the way people live and work. We help companies connect, protect, analyze, and act on their data and applications wherever they live, from edge to cloud, so they can turn insights into outcomes at the speed required to thrive in today’s complex world. Our culture thrives on finding new and better ways to accelerate what’s next. We know diverse backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good. If you are looking to stretch and grow your career our culture will embrace you. Open up opportunities with HPE.

Job Description:

   

Job Description

Data Center Monitoring Engineer is responsible for delivering proactive services to DC-OSS customers which include 24x7 monitoring of IT infrastructure, incident management, change management and execution of scheduled or routine tasks.  He / She is responsible for managing customer expectations according to the contractual obligations and the predefined SLAs.

How you will make your mark:

Deliver 24/7 strategic account support by proactively monitoring of customer IT Environment.Timely track and respond to customers inquiries, provide resolution, working closely with end customers and senior Engineering staff within the team or other departmentsManage professionally customer expectationsKeep customers informed, sets and follows commitments, keeps precise case documentation and case ownershipCoordinate support activitiesIdentify and contribute to projects to improve product support, customer satisfaction and team efficiencyBe aware of, and contribute to the improvement of team performanceCommunicate effectively with Technical and Non-Technical stakeholdersParticipate/Drive ITIL based change management, Problem management, incident managementParticipate in all kind of internal quality, process and practice improvement projectsSupport the internal tooling solution

Key deliverables/accountabilities:

Process descriptions are strictly followedAll incoming support requests are tracked, documented and handled on time and according to quality and SLA Monitoring tasks are handles according to expectations

About you:

University degree or in process of obtainingProfessional experience: at least one year in customer support environmentFluent in written and verbal English and GermanAnalytical skillsAbility to isolate and solve problems and to follow predefined processExcellent communication skills (customer and internal HPE) - interact at all levels, across all geographic regionsDemonstrate strong written and verbal communication skills

Technical skills:

MS OfficeSFDC/SAW

#LI-Hybrid

Additional Skills:

Accountability, Accountability, Action Planning, Active Learning (Inactive), Active Listening, Bias, Business Growth, Business Planning, Coaching, Commercial Acumen, Creativity, Critical Thinking, Cross-Functional Teamwork, Customer Experience Strategy, Customer Solutions, Data Analysis Management, Data Collection Management (Inactive), Data Controls, Design Thinking, Empathy, Follow-Through, Growth Mindset, Intellectual Curiosity (Inactive), Long Term Planning, Managing Ambiguity {+ 5 more}

What We Can Offer You:

Health & Wellbeing

We strive to provide our team members and their loved ones with a comprehensive suite of benefits that supports their physical, financial and emotional wellbeing.

Personal & Professional Development

We also invest in your career because the better you are, the better we all are. We have specific programs catered to helping you reach any career goals you have — whether you want to become a knowledge expert in your field or apply your skills to another division.

Diversity, Inclusion & Belonging

We are unconditionally inclusive in the way we work and celebrate individual uniqueness. We know diverse backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good.

Let's Stay Connected:

Follow @HPECareers on Instagram to see the latest on people, culture and tech at HPE.

#bulgaria#operations

Job:

Services

Job Level:

Intermediate

    

HPE is an Equal Employment Opportunity/ Veterans/Disabled/LGBT and Affirmative Action employer. We are committed to diversity and building a team that represents a variety of backgrounds, perspectives, and skills. We do not discriminate and all decisions we make are made on the basis of qualifications, merit, and business need. Our goal is to be one global diverse team that is representative of our customers, in an inclusive environment where we can continue to innovate and grow together. Please click here: Equal Employment Opportunity.

Hewlett Packard Enterprise is EEO F/M/Protected Veteran/ Individual with Disabilities.

   

HPE will comply with all applicable laws related to employer use of arrest and conviction records, including laws requiring employers to consider for employment qualified applicants with criminal histories.