Compass Technology Who We Are Compass Technology is a dedicated internal team for Compass Group delivering enterprise-wide initiatives that support our diverse customer base and enhance our business operations. Our domain encompasses a vast spectrum of opportunities, from hands-on desk support to Cybersecurity, Cloud Engineering, AI, and Modern Application development. We are committed to building robust IT infrastructures, driving digital transformation, and much more. Compass Group is the leading foodservice management and support services company, with $26 billion in revenue in 2023. In 2023, Compass Group was named one of Forbes’ America’s Best Large Employers along Springbuk’s Healthiest 100 Workplaces in America (since 2019). Job Summary The Data Center Technical Services Specialist position is responsible for systems support, monitoring, maintenance, and problem escalation for systems, applications, and networks that are a part of Compass Group’s core infrastructure. The Technical Services Specialist works as a member of the User Support Services team and is charged to understand the goals/objectives of that team and how it supports those of the Enterprise Architecture & Shared Services Technology team. Day Shift: 7:00 AM - 7:00 PM Night Shift: 7:00 PM - 7:00 AM Experience: + Typically, 1-5 years of experience + Data Center and/or Network Operations Center. + Monitoring tools such as AlertBot, SolarWinds, Splunk, Zabbix. + Job scheduling tools such as UC4 and SAP Education: + Bachelor’s degree in Management Information Systems, Computer Science, Computer Information Systems or equivalent combination of education and experience. Interpersonal Skills: + Excellent verbal and written communication skills. + Excellent critical thinking and problem solving skills. + Positive attitude and solutions oriented thinking. + Excellent customer service skills. + Ability to communicate technical concepts to both technical and non-technical audiences. + Ability to work in a fast paced environment and adapt to change. Data Center Operations: + Setup system and service monitoring in alignment with established processes and standards. + Monitor systems, service status, scheduled jobs and scripts in real time. + Log incidents, events and alerts as they occur in alignment with defined standards. + Provide Tier 1 support and troubleshooting in alignment with defined processes, standards, and systems/service documentation. + Escalate incidents, events and alerts to appropriate teams and/or on-call personnel in alignment with defined escalation processes and on-call schedules. + Communicate shift log results to appropriate stakeholders in alignment with defined communication protocols at the conclusion of each shift. + Escalating, starting, restarting, cancelling and pausing jobs, events, job plans and other services. + Placing sign-off times on all printed schedules. + Performing a daily Forecast (future run) to verify that scheduled jobs are or will run on a specific date as requested per Calendar keywords or job dependencies. + Releasing jobplans and printing checks for the weekly processing of Corporate, Levy, Touchpoint, Crothall and ESS payroll in alignment with established processes. + Printing off-cycle checks in alignment with established processes. + Provide after-hours user support. + Conduct Data Center walk-throughs and monitoring in alignment with defined processes. Apply to Compass Group today! Click here to Learn More about the Compass Story (http://www.compass-usa.com/our-story/) Compass Group is an equal opportunity employer. At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law. Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation. Disclaimer: this job post is not necessarily an exhaustive list of all essential responsibilities, skills, tasks, or requirements associated with this position. While this is intended to be an accurate reflection of the position posted, the Company reserves the right to modify or change the essential functions of the job based on business necessity. We will consider for employment all qualified applicants, including those with a criminal history (including relevant driving history), in a manner consistent with all applicable federal, state, and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and the New York Fair Chance Act. Compass Technology maintains a drug-free workplace. Applications are accepted on an ongoing basis. Associates at Corporate are offered many fantastic benefits. + Medical + Dental + Vision + Life Insurance/ AD + Disability Insurance + Retirement Plan + Paid Time Off + Holiday Time Off (varies by site/state) + Associate Shopping Program + Health and Wellness Programs + Discount Marketplace + Identity Theft Protection + Pet Insurance + Commuter Benefits + Employee Assistance Program + Flexible Spending Accounts (FSAs) Associates may also be eligible for paid and/or unpaid time off benefits in accordance with applicable federal, state, and local laws. For positions in Washington State, Maryland, or to be p formed Remotely, click here (https://www.compass-usa.com/wp-content/uploads/2023/08/2023\_WageTransparency\_CorpAndFoodbuy.pdf) for paid time off benefits information. Req ID: 1396442 Compass Technology MARY DICKSON