Description Amazon Web Services (AWS) provides storage, compute and other solutions to customers, globally. Our customers trust, and expect, us to protect their data with impeccable physical security, continually evolving security practices to mitigate risk. The Data Center (DC) Security Team provides physical security solutions to protect AWS personnel, AWS facilities and information of our customers. As a Security Support Specialist you will be tasked with driving operational security excellence within Data Centers while working with partner teams and leaders. The ideal candidate will manage communications and provide services as required. You will assist with electronic surveillance and access control requests, assisting Data Centre Security Managers streamline efficiency. You will write and implement security process and procedures. Your position will require you to extract metrics and observe improvements by looking at data. The successful candidate must have a proven track record of customer service, possess excellent verbal and written communication skills, and demonstrate good judgment and critical thinking. An ideal candidate for this role will be able to work at all levels, from the theoretical knowledge of physical security principles to the practical application and real-world implementation of processes and measures. You should have a proven record of accomplishment in operations room/centre dispatching, data centre security operations, physical security, customer service; and the ability to multi-task. Key job responsibilities -You will manage a chat queue, phone communications, generate and/or manage trouble tickets, handle incoming chats, and provide support to customers. -Drive security awareness campaigns aimed at enhancing security vigilance and effectiveness -You will manage workflow ticketing and extraction/development of performance metrics -Configure physical security devices including cameras, readers, and panels. -Support daily operational security across a data centre campus -Distil overarching security strategy into daily tactics to reach management goals AWS Infrastructure Services owns the design, planning, delivery, and operation of all AWS global infrastructure. In other words, we’re the people who keep the cloud running. We support all AWS data centers and all of the servers, storage, networking, power, and cooling equipment that ensure our customers have continual access to the innovation they rely on. We work on the most challenging problems, with thousands of variables impacting the supply chain — and we’re looking for talented people who want to help. You’ll join a diverse team of software, hardware, and network engineers, supply chain specialists, security experts, operations managers, and other vital roles. You’ll collaborate with people across AWS to help us deliver the highest standards for safety and security while providing seemingly infinite capacity at the lowest possible cost for our customers. And you’ll experience an inclusive culture that welcomes bold ideas and empowers you to own them to completion. Key job responsibilities Key job responsibilities Responsibilities o Coordinate day-to-day activities and site security operations o Coordinate with operations teams across a number of business units o Provide guidance and leadership across a number of team programs o Building Partnerships through networking and innovation o Extract metrics and seeking improvements by analyzing data and trends in order to influence positive change through targeted proactive incentives. o Verify Data Center security programs are delivered to meet defined global security standards o Assist in all media integrity related programs and activities o Assist in the training of new and existing personnel regards to compliance to security policies and procedures o Handle escalations and resolve tasks delegated and/or assigned to the team o Draft reports and prepare presentations on the status of physical security operations o Collaborate with managers in writing and implementing security policies, processes and procedures based on regional or global security initiatives. o Serve as a customer advocate by identifying security-related opportunities and crafting innovative solutions that maintain uncompromising security standards o Participate in site audits, inspections. Identifying, discussing and bringing forward issues and solutions to senior team members so to raise the security bar. About the team Diverse Experiences AWS values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying. Why AWS? Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses. Inclusive Team Culture Here at AWS, it’s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness. Mentorship & Career Growth We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional. Work/Life Balance We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve in the cloud. Basic Qualifications • In pursuit of or holds a Bachelor’s Degree within Criminology/Criminal Justice, Security or other relevant field Preferred Qualifications • Knowledge of access control and video surveillance software applications (eg. LENEL or C-cure). • Interest in investigating accidents, thefts, disturbances, and discrepancies. • Desire to work in a facility observing security gaps in physical barriers, security officer procedure, policies, surveillance equipment, and alarm points. • Ability to write detailed reports.