Data Center Services Center of Excellence Operations Manager - RemoteAt ABB, we are dedicated to addressing global challenges. Our core values: care, courage, curiosity, and collaboration - combined with a focus on diversity, inclusion, and equal opportunities - are key drivers in our aim to empower everyone to create sustainable solutions.Write the next chapter of your ABB story.#LI-Remote
This position reports to

Service Manager

Your role and responsibilities

In this role, you will have the opportunity to lead local operations with accountability for day-to-day execution, exceeding customer expectations through efficient operational performance. Each day, you will drive lean and faultless operations across the extended value chain, optimizing cost and ensuring customer satisfaction. You will also showcase your expertise by creating, implementing, and reviewing the operations strategy for the designated area, based on strategy.The work model for the role is RemoteYou will be mainly accountable for:• Improves service availability and quality, ensuring customer retention and satisfaction.• Develops and reviews field service operations strategy aligned with global business goals.• Drives continuous improvement in field service quality and customer satisfaction.• Manages field service performance through KPIs and corrective actions.• Identifies and implements opportunities for customer operations improvement.• Ensures effective resource planning, allocation, and compliance with safety guidelines.• Manages and develops field service teams, ensuring training and certification.• Promotes Health, Safety & Environmental (HSE) standards and compliance.• Demonstrates strong leadership, communication, and team-oriented mindset.• Requires up to 50% travel.

Qualifications for the role

At least 8 years of experience in leading field teams, working as a site manager or in construction management within the Data Center construction industry. Sound knowledge of Data Center Start-up and Commissioning strategies, field service personnel development and the electrical industry within the Data Center market. Knowledge of MS suite of products including MS Project, Google suite of products (Sheets, Docs, Drive, and Slides), SAP, and project issue resolution software (BIM, Compass, CxAlloy, Procore, etc.). Ability to communicate effectively to both external customers, vendors and other partners, as well as internal stakeholders. Ability to read Engineering drawings and specifications. Technical understanding of power delivery equipment: transformers, switchgear, breakers, relays, etc. Experience in dealing with the cultural diversity of a global business environment. Maintain high standards for safety and housekeeping and assure compliance with all environmental regulations Candidates must already have a work authorization that would permit them to work for ABB in the US.

More about us

ABB's Service Division partners with our customers to improve the availability, reliability, predictability and sustainability of electrical products and installations. The Division’s extensive service portfolio offers product care, modernization, and advisory services to improve performance, extend equipment lifetime and deliver new levels of operational and sustainable efficiency. We help customers keep resources in use for as long as possible, extracting the maximum value from them, and then recovering and regenerating products and materials at the end of their useful life.We value people from different backgrounds. Apply today for your next career step within ABB and visit www.abb.com to learn about the impact of our solutions across the globe. #MyABBStoryWe look forward to receiving your application. If you want to discover more about ABB, take another look at our website www.abb.com.Equal Employment Opportunity and Affirmative Action at ABBABB is an Equal Employment Opportunity (EEO) and Affirmative Action Employer encouraging diversity in the workplace.All qualified applicants will receive consideration for employment without regard to their race, creed, color, ancestry, religion, sex, national origin, citizen status, age, sexual orientation, gender identity, disability, marital status, family medical leave status, or protected veterans status. For more information regarding your (EEO) rights as an applicant, please visit the following websites:https://www.eeoc.gov/sites/default/files/2022-10/EEOC_KnowYourRights_screen_reader_10_20.pdfhttps://www.dol.gov/sites/dolgov/files/OFCCP/pdf/pay-transp_%20English_formattedESQA508c.pdfAs an Equal Employment Opportunity and Affirmative Action Employer, applicants may request to review the Affirmative Action Plan of a particular ABB facility between the hours of 9:00 A.M. - 5:00 P.M. EST Monday through Friday by contacting an ABB HR Representative at 1-888-694-7762.Protected veterans and qualified individuals with a disability may request a reasonable accommodation if you are unable or limited in your ability to use or access ABB's career site as a result of your disability. You may request reasonable accommodations by calling an ABB HR Representative at 1-888-694-7762 or by sending an email to US-AskHR@abb.com. Resumes and applications will not be accepted in this manner.While base salary is determined by things such as the successful applicant’s qualifications and experience, this position is expected to pay between $111,300 and $206,700 annually and is eligible for a short-term incentive plan/annual bonus.myBenefitsABB.com