Description Data Centre Operations Tech Data Center Operations designs, installs & maintains the world’s largest Cloud Computing Infrastructure. We are looking for skilled Data Centre Operations Tech at Amazon Data Services India Private Limited (“ADSIPL”) with a passion for technology to help us expand AWS Cloud offerings to the next level. ADSIPL offers an exciting, dynamic and challenging environment encouraging creativity and personal development while maintaining AWS computing environments in a secure, scalable, and cost-effective manner. Mid 2012, AWS S3 web service accepted its 1 trillionth object, currently accepting more than 40,000 objects uploaded every second on a daily basis. To keep up with this demand on both disk and network capacity, we continue to expand our Data Centers in India. Also, our content delivery AWS service, CloudFront, has expanded its Data Centers presence by over 50% worldwide in the last 12 months and are expecting to increase by a similar number over the next 12 months. This requires talented people to build & manage. We hope it is you! At ADSIPL, career progression is part of our environment. We want you to progress. If your career path is in Systems, Network or Database Engineering, Software Development or maybe AWS Support, Technical Operations or perhaps Project Management, we will create a development plan to enable you to succeed reaching those goals. This begins on Day One! Come and work for the world’s most Customer Centric Company. The location for this job to be discussed, as there may be opportunities in several India locations. The Opportunity: Data Centre Operations Tech This role is a unique opportunity to work in some of the most cutting edge data centers in the world. ADSIPL’s data centers are large-scale high-density centers where you will be working on changing the face of Cloud technology in India. A Data Centre Operations Tech at ADSIPL may be the primary point of contact for both internal customers (for example: Network Engineers, Systems Engineers, Software Developers, Database Engineers, Technical Operations) and external customers (Hardware Vendors, Contractors, Service Providers among others). There is never a dull moment as each day presents itself with different challenges. Some of the key responsibilities you will undertake are: Problem Solving: Maintain a high level of system reliability by prioritizing and resolving trouble tickets efficiently, these include: · Escalation point and technical troubleshooter for all Systems and Network hardware problems · Deep diving into Linux server issues · XEN service virtualization troubleshooting Technical: Troubleshoot technical issues on various platforms ranging from Systems through Networking to Power/Mechanical · Remediation of physical layer outages, both Systems & Network · Remediation or recovery of physical power issues on racks · Participate in Data Center power & cooling events Operations: Meet 24x7 On-Call requirements and response during shift rotations. · Install & configure racks of hosts in line with internal SLAs · Triage & resolve trouble tickets for all devices in your region · Data Center point of contact for all High Severity issues · Physical replacement of server and network device parts · Ensure correct rotation of parts & spares · Help define metrics to increase our customer uptime · Enforcing Security Best Practices at ADSIPL · Interact with third party vendors & contractors · Contribute ideas to improve operational efficiency · Project Management: · Participate in and deliver on a number of high impact small to mid-scale projects · Participate in internal team meetings at ADSIPL for metric analysis and project status updates · Help build the world’s largest Cloud infrastructure in India Mentoring: Share knowledge and help educate less technical staff on the best practices related to all service owner issues Hiring: Contribute towards building a great team by getting involved in the ADSIPL’s hiring process/candidate interviews Key job responsibilities A Data Centre Operations engineer may be the primary point of contact for internal customers. There is never a dull moment as each day presents itself with different challenges. Some of the key responsibilities you will undertake are: • You will troubleshoot technical issues on advanced hardware, ranging from servers, storage and networking devices • You will maintain a high level of system reliability • You will remove customer constraints for IT Infrastructure capacity hosted in AWS Data Centers, engage in physical data center activities • You will participate in projects to enhance operational efficiencies with opportunities to share experiences and knowledge with our global network of technical experts. • You will share knowledge and train less technical staff on the best practices related to all service owner issues • You will contribute towards building a great team by getting involved in the Amazon hiring process/candidate interviews • 24/7 on-call requirements and shift rotations About the team Diverse Experiences AWS values diverse experiences. Even if you do not meet all of the qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying. Why AWS Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses. Work/Life Balance We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why flexible work hours and arrangements are part of our culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve in the cloud. Inclusive Team Culture Here at AWS, it’s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness. Mentorship and Career growth We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional. Basic Qualifications Basic Qualifications · Solid Understanding of Linux/Unix Administration · Server Hardware Troubleshooting experience · Server Booting: POST, BIOS, PXE, Kickstart, GRUB/LILO, RAID · Some Experience with Network Protocols: TCP/IP, Ethernet, L2/L3 technologies · Network Hardware: Copper and Optical Fiber Cabling, Switches, Routers · Strong Communication Skills · Passionate about IT infrastructure and hardware! * This position also has a physical component requiring the ability to lift & rack equipment up to 20kg; it may require working in cramped spaces or in elevated locations while adhering to health & safety guidelines. * This role involves covering 24x7 shift rotation Preferred Qualifications · Remote Access: Console routers, IPMI, BMC · Network Equipment Installation and Configuration · Cisco IOS, NX-OS, JunOS · Redundancy: Power feeds, ATS, Server Hardware, RAID, Network Connectivity · Data Center Operations: Inventory Management, Hot/Cold Aisles, Security · Participated in Project Management · Experience or Knowledge of AWS products: EC2, EBS, S3 etc. · Scripting: Bash, Python, Perl, Ruby (or programming languages)