An Oracle Data Center Technician will perform key roles to delivering core infrastructure & foundational technologies within the OCI data center environments. As a skilled technician on a wide range of data center systems, you understand which issues to advance to the appropriate internal OCI groups. You perform repairs, installation and monitoring for your data center spaces. You understand all aspects of the equipment you support, and you keep learning to drive performance improvement of the hardware. You know how to take action when appropriate and advance when required. You are able to take direction when it is given, paying attention to all details involved. Expected to improve current processes and introduce automation with aim towards simplification.


Note: This is a 24/7/365 position on-site in Abilene, Texas, and includes day/night shift, weekend and holiday work with occasional travel based on business requirements. 


Daily Job Duties:

Hardware installation & decommission of enterprise servers and cabling infrastructure. Troubleshooting and repair of data center hardware and networking infrastructure. Rack and stack of data center equipment, including but not limited to servers, networking devices, monitoring systems, and other equipment. Rack installation including putting racks in place, cabling, power up, and handoff of servers to internal provisioning teams. Monitoring of DC environments using monitoring tools Monitoring and responding in a ticketing environment that is used and monitored by multiple internal Oracle Cloud service owners and teams. Documentation of activities and create/modify SOPs Decommission life cycle of data center hardware Inventory process, order replacement parts, and return failed parts as required. Structured cabling, labeling, and troubleshooting of fiber/copper/telecom cables. System power supplies and cabling install, troubleshooting, and repair You should be able to complete small projects on your own and work with your manager in planning and completing larger local projects.

Responsibilities:

Show professionalism in your daily data center routine activities for a shift in a 24/7/365 working environment. Be able to be flexible to work multiple shift schedules. Be punctual in arriving for shifts on time and provide proper handover reports after shift to the next team member(s). Receive/ship data center equipment as needed. Install, Remove, and Troubleshoot hardware in data centers racks without disturbing other hardware and critical infrastructure on site. Maintain asset inventory and update internal application as needed. Be accessible via cell phone and willing to work on onsite emergencies as needed. Participate and complete training that aligns with corporate objectives to bridge skill gaps and learn new relevant technologies. Act within Service Level Agreements (SLA) on the tickets assigned to you in your space.

Career Level - IC3