As a skilled troubleshooter on a wide range of Data Centre environments and systems, you understand which issues to escalate to the appropriate resolver groups. You create and maintain documentation on technologies you support. You understand all aspects of the equipment you support. You know how to innovate and make decisions on his/her own, but also know how to take direction when it is given, paying attention to all details involved. Expected to improve current processes and introduce automation with an aim towards simplification.

You can execute small projects on your own and work with your manager in planning and executing larger local projects. You understand all aspects of the equipment you support. Some travel will be involved.

This position involves working on a 24/7 shift rota system 365 days per year.

Employment for all candidates is contingent upon satisfactory background checks.

Requirements:

Bachelor of Science degree in Computer Science, Information Systems OR equivalent work experience Recent graduates are encouraged to apply if they can demonstrate interest and knowledge in the position and a willingness to learn on the job – gap year students also considered Min 3 years of experience in IT Infrastructure support and server administration in a mid-sized environment (200 - 1000+ server systems). Min 3 years experience in data centre M&E equipment Demonstrated examples of a drive to dig into the details of a system or process to solve customer problems Experience working in a mission-critical operations environment The position has a physical component requiring the ability to lift to 25Kg and may require working in cramped spaces or elevated locations Ability to speak confidently & and communicate clearly in a virtual environment Strong Adherence to process and being a process champion (including drafting new processes or challenging shortcomings in existing ones) Excellent communication skills (oral & and written) and ability to interact professionally with a diverse group of customers and staff Experience providing client-facing, direct customer support and service. Ability to work productively in remote cross-functional teams or resourcefully and independently as an individual
 

Required Data Centre experience:

Thorough understanding of data centre design, including electrical and cooling plant & and operation thereof Airflow management (hot aisle, cold aisle, containment etc.) Rack, and stack equipment including commissioning of new racks Strong structured cabling skills on fibre & and copper (e.g looming, term & test)
 

Required systems & and hardware expertise:

Systems administration (Linux and/or Windows Servers) Hardware repair, diagnosis & break/fix Networking fundamentals (DNS, TCP/IP, basic troubleshooting) IT Hardware Concepts (RAID, SAN, x86 architecture, SCSI, FC, ethernet, iLO) Base Operating System Installs and Configuration Core OS Services: SSH, Telnet, RDP, FTP, NFS, DNS, DHCP etc.
 

Role Responsibilities and Requirements:

Act as data centre SME liaison to other technical teams & and non-technical teams (e.g networking, computing, compliance, business operations) Understand internal customer problems and provide technical solutions in timely manner Participate in the installation, monitoring, maintenance, support, and optimization of all production server hardware, software System board level repair and fault diagnosis to SLAs Planning & and commissioning new rack positions Involvement with the design & and commissioning of new whitespaces Structured cabling installation is a significant part of this position Keep up with the latest technologies and be apply to apply them appropriately Adherence to defined Health and safety processes at all times Working as part of a multi-disciplinary team without friction

Career Level - IC2