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Job Category

Customer Success

Job Details

About Salesforce

We’re Salesforce, the Customer Company, inspiring the future of business with AI+ Data +CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too — driving your performance and career growth, charting new paths, and improving the state of the world. If you believe in business as the greatest platform for change and in companies doing well and doing good – you’ve come to the right place.

The Data Cloud Technical Architect is a demonstrated thought leader in technical and functional aspects of customer engagements that lead to the successful delivery of Data Cloud projects.

This role is in CSG Professional Services, on the Data Excellence team. Its functions are split equally between delivery and internal employee enablement, whereby half of the role is customer-facing and involves serving Salesforce’s enterprise Data Cloud customers as a technical advisor on their Data Cloud trials and implementations, and the other half is spent on enabling CSG employees on Data Cloud by providing technical expertise, documenting reference architecture, building reusable assets, running live enablement sessions, and providing from-the-field feedback (Voice of the Customer) to the Product and Engineering organizations to contribute to product enhancements.

Responsibilities

Serve as a subject matter expert on Salesforce Data CloudWhen engaged with customers, assist with project leadership and help exceed goals and metrics while providing insights on Data Cloud recommendationsLead mentorship and enablement programs to help scale Data Cloud technical and functional knowledge within Delivery ServicesCoordinate and lead Practice meetings to encourage and share knowledge with members of the teamEngage in continued, self-directed professional growth and developmentDeliver high client satisfaction (CSAT) scores by ensuring value is realized through each engagementAlign closely with Account and Services sales teams and partner in pre-sales activities such as scoping, engagement plan development, and project staffingManage multiple (typically 2-3) strategic clients simultaneously to meet a 50% billable target Inspire people to do the best work of their careers by being a multiplier and amplifying the knowledge and capability of the people around you, while continuing to provide an inclusive workplace to continue Salesforce’s ranking as one of the Best Places to WorkBecome recognized as a valuable and trusted advisor by our customers and other members of the Data Cloud community, and continue to build a reputation for excellence in Professional ServicesAct as an escalation point for Data Cloud when needed
 

Preferred Qualifications and Skills:

Relevant Salesforce Data Cloud experience or equivalent Customer Data Platform experience, e.g. Adobe Real-Time CDP, Tealium AudienceStream, Segment, ActionIQ, Treasure Data, etc.Marketing database/data warehouse experience preferred, e.g. Snowflake, Databricks, Redshift, BigQuery, SQL Server, etc.Experience with data management concepts, including master data management (MDM), data integration, data transformation (ETL), and big data management, preferably using cloud-based tools/infrastructureSalesforce Data Cloud Consultant certificationRelevant Salesforce experience in Sales & Service Cloud as well as Marketing Cloud, related certifications is a plus (Marketing Cloud Consultant, Salesforce Administrator, Service Cloud Consultant, Sales Cloud Consultant, etc.)Strong aptitude toward communicating complex business and technical concepts using visualization and modeling aids, and the ability to conceptualize and create sophisticated diagrams and documentsStrong desire and aptitude to learn new technologies quickly and thoroughlyDemonstrated ability to influence a group audience, facilitate solutioning and lead discussions such as implementation methodology, architectural roadmaps, enterprise transformation strategy, and executive-level requirement gathering sessionsKnowledge of Data Governance and Data Privacy concepts and regulations a plusWillingness to travel when needed (expected to be less than 10%)
 

Leadership Qualities:

PASSION: Passionate about Customer SuccessBEGINNER'S MIND: Always learning; approaches each interaction with open mind; great listener and hands-onLEADERSHIP: Self-aware and strategic thinker; proficient at building strong relationshipsCOMMUNICATOR: Speaks and writes with clarity, brevity, and purpose; explains area of expertise clearly and confidently to others; influences and engages C-Level with authority and confidenceSTORYTELLER: Confidently and effectively facilitates and presents; ably defends point-of-view; keeps audiences engaged and delivers a clear and memorable messageTEAM PLAYER: Proficient at collaboration and working with members of a teamURGENCY: Ability to move fast and drive business value and resultsTRUST: Trusts the company’s core values; shows integrity, transparency, and reliabilityADAPTABLE: Excels in high levels of uncertainty and changeCOMMUNITY CHAMPION: Leads internal initiatives; actively contributes to the Community’s knowledge and resource base

Accommodations

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Posting Statement

At Salesforce we believe that the business of business is to improve the state of our world. Each of us has a responsibility to drive Equality in our communities and workplaces. We are committed to creating a workforce that reflects society through inclusive programs and initiatives such as equal pay, employee resource groups, inclusive benefits, and more. Learn more about Equality at www.equality.com and explore our company benefits at www.salesforcebenefits.com.

Salesforce is an Equal Employment Opportunity and Affirmative Action Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status. Salesforce does not accept unsolicited headhunter and agency resumes. Salesforce will not pay any third-party agency or company that does not have a signed agreement with Salesforce.

Salesforce welcomes all.

Pursuant to the San Francisco Fair Chance Ordinance and the Los Angeles Fair Chance Initiative for Hiring, Salesforce will consider for employment qualified applicants with arrest and conviction records.

For New York-based roles, the base salary hiring range for this position is $133,400 to $268,900.For Colorado-based roles, the base salary hiring range for this position is $121,300 to $244,500.For Washington-based roles, the base salary hiring range for this position is $121,300 to $244,500.For Washington D.C based roles, the base salary hiring range for this position is $133,400 to $268,900.

For Maryland based roles, the base salary hiring range for this position is $133,400 to $268,900.

For California-based roles, the base salary hiring range for this position is $133,400 to $268,900.

For Illinois based roles, the base salary hiring range for this position is $121,300 to $244,500.

For Minnesota based roles, the base salary hiring range for this position is $121,300 to $244,500.

Compensation offered will be determined by factors such as location, level, job-related knowledge, skills, and experience. Certain roles may be eligible for incentive compensation, equity, benefits. More details about our company benefits can be found at the following link: https://www.salesforcebenefits.com.