Amazon is seeking a candidate who is passionate about leveraging data to deliver actionable insight that impacts business decisions to improve the customer experience within the Global Customer Service Concessions Team.

The Global Concessions Team focuses on systematically identifying and eliminating defects leading to returns and egregious experiences for customers across different marketplaces. We do this through regional programs and working with resolver teams around the world.

In Concessions we embrace our differences and are committed to furthering our culture of inclusion. We do this by attracting, developing, and retaining amazing talent from diverse backgrounds.

We are looking for an individual who is curious, motivated, and able to work effectively with diverse peers; someone who will amplify the positive and inclusive team culture we’ve been building.

Key job responsibilities
As a Data Engineer, the ideal candidate will partner with Software Developers, Business Intelligence Engineers, Scientists, and Program Managers to develop scalable and maintainable data pipelines on both structured and unstructured (text based) data.

This candidate should have strong business judgment, a good sense of architectural design, written/documentation skills, and experience with big data technologies (Spark/Hive, Redshift, EMR, + Other AWS technologies).

This role involves both overseeing existing pipelines as well as developing brand new ones for reporting and data warehouse. The operating environment is fast paced and dynamic, however has a strong team spirit and welcoming culture. To thrive, the ideal candidate must be detail oriented, enthusiastic and flexible, in return they will gain tremendous experience with the latest big data technologies as well as exposure (as desired) to statistical and Natural Language modeling through collaboration with scientists on global issue detection models and development.

A day in the life
A successful Data Engineer will be highly collaborative and organized, capable of prioritizing multiple deliverables and effectively communicate progress and blockers. This candidate should feel comfortable working across multiple data-sources, and be capable of participating in and understanding how multiple systems communicate information to one-another.

If you are not sure that every qualification on the list above describes you exactly, we'd still love to hear from you! At Amazon, we value people with unique backgrounds, experiences, and skillsets. If you’re passionate about this role and want to make an impact on a global scale, please apply!

Amazon offers a full range of benefits that support you and eligible family members, including domestic partners and their children. Benefits can vary by location, the number of regularly scheduled hours you work, length of employment, and job status such as seasonal or temporary employment. The benefits that generally apply to regular, full-time employees include:
1. Medical, Dental, and Vision Coverage
2. Maternity and Parental Leave Options
3. Paid Time Off (PTO)
4. 401(k) Plan


About the team
We are a group that has fun at work, cares about the impact of our products, and is not just focused on the bottom line. Our growing team has the rare opportunity of directly impacting the customer experience by generating insights that improve supply chain efficiencies. We are backed by a strong leadership group dedicated to operational excellence that empowers a reasonable work-life balance. As an established, experienced team, we offer the scope and support needed to achieve substantial career growth. Come join us and innovate with the Amazon Stores Customer Services, Concessions BI Team!