Troubleshoot and resolve technical issues, documenting each step to ensure transparency and knowledge sharing. Serve as a bridge between stakeholders, facilitating communication and escalation of complex issues. Manage requests effectively within agreed Service Level Agreements (SLAs), ensuring clear and proactive communication to align with their expectations. Create articles for our internal and external knowledge base. Provide support through various channels, including chat, phone, and email, ensuring high availability of systems Participate in support rotations and work on weekends as needed to maintain service continuity.

Skills and Qualifications 

Sound knowledge of Alteryx designing, server, and tools like predictive, parsing, and transforms.  Good foundation in writing SQL queries against any RDBMS.  Basic knowledge of tools such as Informatica, Talend Pentaho, etc.  Ability to troubleshoot, analyse, and solve problems.  Good understanding of software change and release management.  Associate or Bachelor’s degree in IT, Business Administration, or equivalent experience preferred. 2–7 years of experience in Product Support, Technical Support, or related fields. Strong skills in diagnosing and resolving issues related to databases, environments, network communications, and applications Willingness to work in shifts and weekends when required.