Job Description + Review, interpret, and process sales to completion, including executing client-specific sale instructions, completing titles, processing all necessary forms and documents, and mailing within the department KPI. + Demonstrate a thorough knowledge of each state's specific sale requirements (taxes, titles, and forms) to properly process the sale. + Generate title pull requests through the Title Inventory application for lessee or courtesy sales. + Manage special client situations effectively. + Assist in research and support requests from the Response Center regarding status, titles, forms, and vehicle sale problems. + Oversee all client buyouts and downsizing projects. + Process Canadian sales (lessee and wholesale). + Process dealer purchase program sales. + Process specific client requests through individual vendors (Cox, RICHI, Adesa). + Process all salvage titles and sales through salvage auction. + Work with Title Maintenance to obtain duplicate and/or salvage titles, and follow up to ensure timely acquisition. + Develop successful partnerships with vendors by building positive individual relationships with vendor staff. + Train and coach vendor staff on company policies and procedures, taking appropriate action when expectations are not met. + Manage all sales exceptions and pending sales to ensure resolution within the KPI. + Ensure accurate client billing by carefully auditing the paperwork and fees for every vehicle sale. + Serve internal customers (e.g., Client Services, Driver Services, Finance) effectively and professionally. + Assist and maintain an effective working relationship with the Regional Sales Manager. + Distribute mail. + Other duties as assigned. Hard Skills + 6+ months of office or highly analytical experience + Excel proficiency Soft Skills + Excellent follow-through and problem-solving skills + Strong customer service skills + Clear and concise communication skills + Ability to interact with customers and co-workers with diplomacy and tact + High attention to detail and process-oriented + Ability to handle multiple tasks simultaneously + Organizational and time management skills + Prioritization skills and ability to adjust to changes in volume of work Work Environment On-site at Des Plaines location to start, with a possible move to Schaumburg. Hours: Monday-Friday 8-5. Fully on-site. About Aston Carter: Aston Carter provides world-class corporate talent solutions to thousands of clients across the globe. Specialized in accounting, finance, human resources, talent acquisition, procurement, supply chain and select administrative professions, we extend the capabilities of industry-leading companies. We draw on our deep recruiting expertise and expansive network to meet the evolving needs of our clients and talent community with agility and excellence. With offices across the U.S., Canada, Asia Pacific and Europe, Aston Carter serves many of the Fortune 500. We are proud to be a ClearlyRated Best of Staffing® double diamond winner for both client and talent service. Diversity, Equity & Inclusion At Aston Carter, diversity and inclusion are a bridge towards the equity and success of our people. DE&I are embedded into our culture through: + Hiring diverse talent + Maintaining an inclusive environment through persistent self-reflection + Building a culture of care, engagement, and recognition with clear outcomes + Ensuring growth opportunities for our people The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email astoncarteraccommodation@astoncarter.com (%20astoncarteraccommodation@astoncarter.com) for other accommodation options.