Location:

4910 Tiedeman Road - Brooklyn, Ohio 44144

Job Description

Please note that this position is located fully on-site.

Hours: 8:30am-5:00pm Monday- Friday

There is a Numeric Data Entry Assessment and a Sorting Assessment as part of the onsite interview process.  If a reasonable accommodation is needed, please see below on how to submit a request.

JOB BRIEF (PURPOSE)

Under limited supervision, expertly monitors the progress and successful completion of functions including extraction, batch creation, image capture, item processing, encoding and data entry. Ensures client deposit data is transmitted at specific intervals in accordance with client specifications.  Initiates required communication between necessary parties catalyzing a sense of urgency in ensuring that SLAs are met and that transmissions are accurate and complete. Backs up other functional positions. 

ESSENTIAL JOB FUNCTIONS

Verifies that all transmissions are uploaded successfully in TSO and mailbox without out of balance conditions or return codes. Monitors workflow for system issues and slowdowns. Monitors transmission, data entry, and other deadlines well in advance of deadlines, with absolute attention to detail.   Provides documentation on any missed SLAs. Shuts down the RemitTrac system and brings it back up between shifts. Completes all duties on the transmission log.  Replaces the rmtd and image DVDs when full. Acts as a functional team member supporting production needs. Other duties as assigned.

MARGINAL OR PERIPHERAL FUNCTIONS

Nightly and weekly SLA summary reporting. Weekly Image Server cleanup. Weekly Database Server cleanup. Other reporting as required.

EQUIPMENT USED/PHYSICAL REQUIREMENTS

PC - Phone - General office equipment - mail carts - tubs

TRAINING REQUIRED

Lockbox training via My Learning Center. RemitTrac. On the job training as necessary.

Essential job duties

Primary focus is on moderate execution within defined parameters with some expansion to complex issues based on development. Roles at this level are responsible for moderate operational and/or administrative work

Administering moderate procedures, analysis, tasks and reporting while receiving limited instructions for  filing, recording, processing, servicing, recording, and/or organization of documentation associated with a product or process

Reviews and ensures proper documentation or procedures are used for moderate activities

This role covers a combination of staff within the areas of credit cards, retail banking, small business banking, consumer lending, mortgage banking, collections, recovery, origination, or auto finance and cover a broad range of responsibilities and duties

Identifies and resolves moderate issues  by following established guidelines. Refers more complex problems to Senior level or supervisor. May provides service in relation moderate complex billing inquiries, service requests, suggestions and complaints from customers

Individual at this level is expected to use some independence of thought but to refer more complex problems to supervisors or other experts.  while contributing to work flow or process change and redesign, and to form a strong basic understanding of the specific product or process

Accountable for regular reporting and analysis requests

Typically covers a broad range of responsibilities rather that focusing on one specific role.

Recommends and implements programs to solve routine issues

Is fully proficient in duties while working under moderate to limited supervision.

Other duties as assigned

Required and/or Preferred Qualifications

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High School Diploma or GED equivalent. College degree preferred

Two to three years lockbox transmission experience, and lockbox production and/or utility experience.

Subject matter expert in lockbox transmission functions

Requires the ability to read and follow instructions

Eye-hand coordination, manual dexterity and the ability to operate general office equipment is critical

Excellent 10-key skills,  PC skills to include proficiency with Word and Excel. Excellent written and verbal skills

Consistently demonstrates the use of Key Values

Requires working in a high production, deadline oriented environment

Ensures client deposit data is transmitted at specific intervals in accordance with client specifications

Follows established corporate and department policies and procedures

Meets deadlines, demonstrates adaptability and detail orientation, shows work commitment, and manages stress

Prioritizes work, focuses effectively

Seeks and accepts feedback

Drives results

Cross-trains

Questions effectively

Provides specific, timely feedback.

Consistently demonstrates the Key Values of Teamwork, Respect, Accountability, Integrity, and Leadership. Technically savvy

Works well with others in a fully developed work team environment

Open minded and adaptable to new ideas in a changing environment

Excellent customer service skills

Demonstrated leadership skills

Ability to work under pressure and meet deadlines

Analytical, research and problem resolution skills

Intermediate understanding of accounting principles

Intermediate understanding of banking policies, procedures, government regulations

Intermediate understanding of loan documentation

Proven ability to handle all monetary/ processing functions independently

Moderate knowledge/experience in multiple payment delivery channels; OLDS, Lockbox, ACH, wires

Moderate knowledge of banking policies, procedures and governmental regulations

COMPENSATION AND BENEFITS

This position is eligible to earn a base hourly rate in the range of $19 to $20 per hour depending on location and job-related factors such as level of experience.

Please click here for a list of benefits for which this position is eligible.

Job Posting Expiration Date: 12/24/2024

KeyCorp is an Equal Opportunity and Affirmative Action Employer committed to building a diverse, equitable and inclusive culture. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status or other protected category.

 

Qualified individuals with disabilities or disabled veterans who are unable or limited in their ability to apply on this site may request reasonable accommodations by emailing HR_Compliance@keybank.com.