What we offer:Salary Range $65,000 - $70,000Medical/Dental/Vision health benefitsPaid holidays, Vacation & Sick timeAbility to advance your careerClick the link below to learn more about Transdev Services Inc.https://youtu.be/ilO5cv0G4mQ Responsibilities: Provides first-line support services to both local and offsite customers with technical problems and requests including connectivity, access, computer hardware, operating system, and software application functions.  Enter all incidents and requests into the Service Desk ticketing system, and update tickets accordingly in a timely fashion to meet SLA's. Provides ticket status updates to management and customers.  Follows documented operating procedures and customer service guidelines for IT Service Desk support.  Strictly adhere to all escalation procedures to ensure all problems are resolved in a timely manner and with the highest level of customer service.  Troubleshoot a variety of hardware, software, and network issues both on-site and utilizing remote tools.  Diagnose and resolve end-user network, e-mail, and web access problems. Support Apple and Android cooperate mobile devices for end users. Operations of Transdev are 24 x 7, so occasional evening or weekend work may also be required to meet deadlines or meet support needs. After hours support is also required approximately every 5-6 weeks.  Prepare monthly reports Monitor KPI's and update.  Prepare reports for departments. Other duties as required.  Qualifications:A high school diploma or equivalent, such as GED, requiredDemonstrates ability to work independentlyStrong computer skillsStrong attention to detailStrong communication skills (written and oral)Based near Chicago, Transdev is the largest private-sector operator of multiple modes of transit in North America, including bus, rail, streetcar, paratransit, and shuttle services. Transdev is committed to being the trusted partner of cities and transit authorities through quality execution and innovations in mobility. Its parent company, Transdev Group, is a leading global operator and integrator of mobility operating in 17 countries and provides passengers every day the freedom to connect to what they care about in their cities.The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified.The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions upon request.Transdev is an Equal Employment Opportunity (EEO) employer and welcomes all qualified applicants. Applicants will receive fair and impartial consideration without regard to race, sex, color, national origin, age, disability, veteran status, genetic data, gender identity, sexual orientation, religion or other legally protected status, or any other classification protected by federal, state, or local law.Drug-free workplaceIf based in the United States, applicants must be eligible to work in U.S. without restrictions for any employer at any time; be able to pass a drug screen and background check.California applicants: Please Click Here for CA Employee Privacy Policy.