Description

As a member of the Support organization, your focus is to deliver post-sales support and solutions to the Oracle customer base while serving as an advocate for customer needs. This involves resolving post-sales non-technical customer inquiries via phone and electronic means, as well as, technical questions regarding the use of and troubleshooting for our Electronic Support Services. A primary point of contact for customers, you are responsible for facilitating customer relationships with Support and providing advice and assistance to internal Oracle employees on diverse customer situations and escalated issues.

Mandatory Skills:

Oracle RDBMS versions 12c and 19c
Oracle Database Upgrade
Oracle Real Application Clusters
Oracle Dataguard
Oracle Exadata Cloud at Customer
Oracle Cloud Infrastructure
Oracle Database Performance Tuning
SQL Tuning
Backup/Recovery
Portuguese Spoken

Desired Skills:

Oracle Database Migration
Oracle Golden Gate
English Spoken 

Responsibilities

Key Responsibilities:
Administer, configure, monitor, and optimize Oracle database environments (RAC, Data Guard, ASM, etc.).
Manage backup, recovery, and high availability strategies (24/7 availability).
Ensure data integrity and reliability by applying patches and updates regularly.
Analyze and troubleshoot database performance issues, including query tuning and index configuration.
Develop and maintain scripts and automation for database management tasks.
Collaborate with development teams to ensure best database practices are followed throughout the application lifecycle.
Create and maintain reports and documentation on database status and performance.
Implement and maintain data replication, migration, and integration processes.
Participate in infrastructure projects, including analyzing and executing database growth and scalability plans.

Internal Contact Email

Career Level - IC4