Data Operations Engineer Aon is in the business of better decisions At Aon, we shape decisions for the better to protect and enrich the lives of people around the world. As an organization, we are united through trust as one inclusive, diverse team, and we are passionate about helping our colleagues and clients succeed. Specifically within Commercial Risk Solutions we offer risk advisory, risk transfer and structured solutions that help organisations and individuals identify, quantify and manage their risk exposure through insurance. Responsibilities of this role This role will provide the candidate an opportunity to support data jobs on a day-to-day basis for our new Commercial Risk Solutions Ecosystem. These jobs are the lifeblood of our ecosystem, ensuring the flow of data between applications and out to external 3rd parties within EMEA countries. service transition of IT applications into operations mode, coordinating support engineering resources that manage application and data-related incidents, problems and change. Responsibilities include: Working with Product Managers on the safe transition to operations of data jobs that integrate across and beyond our ecosystem Define and operate L1-L2 Incident and Problem Management processes in line with IT Service Management standards. Own issues from inception through to resolution including triage, app/data patching, dispatch to L3+ product teams, communications and general reporting. Collaborate with support teams across a range of heterogenous applications covering full scope of Web, API, Database, ETL, 3rd party on-prem and SaaS. Adhere to SLAs for mean time to respond (MTTR), provide updates and root cause analysis as required Ownership of knowledge base for supporting data jobs incl. writing of Standard Operating Procedures (SOPs) and adhering to IT and Sec controls. Taking personal responsibility for support across data architecture, building a network of internal partners to ensure effective remediation of issues. How this opportunity is different Aon has transitioned to a product-oriented model and is investing in capabilities like never before. This role will give the chosen candidate a unique opportunity to shape the operating model for our Commercial Risk Ecosystem to drive significant revenue and efficiency opportunities across all countries where Aon operates. Skills and experience that will lead to success 5+ years in development or maintenance of data pipelines (ETL) or system-to-system integrations using iPaaS software products. Proficiency in two or more of: SQL, Python with Databricks/Jupyter/Airflow, Workato (low-code iPaaS), StreamSets, Talend, SSIS, SFTP, Linux scripting Experience in Agile tooling and practices relating to code, branch and release management. Some Azure (or AWS) cloud support experience desirable Experience in ITIL Service Management. ITIL or DataOps certification a distinct plus. Agile planning skills – Kanban or Scrum. Effective technical writing skills to describe issues, root cause, workarounds etc. Familiarity with NIST cybersecurity framework and DORA/DOX-related processes is a plus College degree in IT-related discipline. How we support our colleagues In addition to our comprehensive benefits package, we encourage a diverse workforce. Plus, our agile, inclusive environment allows you to manage your wellbeing and work/life balance, ensuring you can be your best self at Aon. Furthermore, all colleagues enjoy two “Global Wellbeing Days” each year, encouraging you to take time to focus on yourself. We offer a variety of working style solutions, but we also recognise that flexibility goes beyond just the place of work... and we are all for it. We call this Smart Working! Our continuous learning culture inspires and equips you to learn, share and grow, helping you achieve your fullest potential. As a result, at Aon, you are more connected, more relevant, and more valued. Aon values an innovative, diverse workplace where all colleagues feel empowered to be their authentic selves. Aon is proud to be an equal opportunity workplace. Aon provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, creed, sex, sexual orientation, gender identity, national origin, age, disability, veteran, marital, domestic partner status, or other legally protected status. We welcome applications from all and provide individuals with disabilities with reasonable adjustments to participate in the job application, interview process and to perform essential job functions once onboard. If you would like to learn more about the reasonable accommodations we provide, email ReasonableAccommodations@Aon.com #technology&security #LI-JB3 2553547